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1. 
Cover image for Personal assistance. NQF level 4, Student's book
Personal assistance. NQF level 4, Student's book
by 
Paarman, S.
Format: 
Books
Publication Date 
2009
Excerpt: 
Customer services.
Available: Copies:
2. 
Cover image for Successful customer service
Successful customer service
by 
Rowson, Pauline.
Format: 
Books
Publication Date 
2009
Excerpt: 
Successful customer service / Rowson, Pauline.
Available: Copies:
3. 
Cover image for The art of client service
The art of client service
by 
Solomon, Robert.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-d.html
Format: 
Books
Publication Date 
2008
Excerpt: 
Customer services.
Available: Copies:
4. 
Cover image for From products to services : insight and experience from companies which have embraced the service economy
From products to services : insight and experience from companies which have embraced the service economy
by 
Young, Laurie, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
From products to services : insight and experience from companies which have embraced the service
Available: Copies:
5. 
Cover image for The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
by 
Knapp, Duane E.
Format: 
Books
Publication Date 
2008
Excerpt: 
Customer services.
Available: Copies:
6. 
Cover image for Customer care excellence : how to create an effective customer focus
Customer care excellence : how to create an effective customer focus
by 
Cook, Sarah, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-
Available: Copies:
7. 
Cover image for Dancing with the customer : 101 lessons towards service supremacy
Dancing with the customer : 101 lessons towards service supremacy
by 
Dorrian, Paul.
Format: 
Books
Publication Date 
2007
Excerpt: 
Dancing with the customer : 101 lessons towards service supremacy / Dorrian, Paul.
Available: Copies:
8. 
Cover image for Service management and marketing : customer management in service competition
Service management and marketing : customer management in service competition
by 
Grèonroos, Christian, 1947-
Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html
Format: 
Books
Publication Date 
2007
Excerpt: 
Service management and marketing : customer management in service competition / Grèonroos
Available: Copies:
9. 
Cover image for Delivering knock your socks off service
Delivering knock your socks off service
by 
Performance Associates, Inc.
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html
Format: 
Books
Publication Date 
2007
Excerpt: 
Customer services.
Available: Copies:
10. 
Cover image for Customer service : a practical approach
Customer service : a practical approach
by 
Harris, Elaine K.
Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030573.html
Format: 
Books
Publication Date 
2007
Excerpt: 
Customer service : a practical approach / Harris, Elaine K.
Available: Copies:
11. 
Cover image for Care packages for your customers : an idea a week to enhance customer service
Care packages for your customers : an idea a week to enhance customer service
by 
Glanz, Barbara A.
Format: 
Books
Publication Date 
2007
Excerpt: 
Care packages for your customers : an idea a week to enhance customer service / Glanz, Barbara A.
Available: Copies:
12. 
Cover image for How Toyota became #1 : leadership lessons from the world's greatest car company
How Toyota became #1 : leadership lessons from the world's greatest car company
by 
Magee, David, 1965-
Format: 
Books
Publication Date 
2007
Excerpt: 
Customer services -- Case studies.
Available: Copies:
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