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1.

Cover image for Business process mapping : improving customer satisfaction. Workbook

Business process mapping : improving customer satisfaction. Workbook

by

Jacka, J. Mike.

Format:

Books

Publication Date

2009

Excerpt:

Total quality management.

Available: Copies:

2.

Cover image for Best practices in lean six sigma process improvement : a deeper look

Best practices in lean six sigma process improvement : a deeper look

by

Schonberger, Richard.

Table of contents only http://www.loc.gov/catdir/toc/ecip0719/2007022155.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2007022155-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007022155-b.html

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

3.

Cover image for Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

4.

Cover image for The progressive audit : a toolkit for improving your organizational quality culture

The progressive audit : a toolkit for improving your organizational quality culture

by

Pfannerstill, Robert, 1951-

Table of contents http://www.loc.gov/catdir/toc/ecip0514/2005017090.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

5.

Cover image for Quality : a corporate force : managing for excellence

Quality : a corporate force : managing for excellence

by

Aikens, C. Harold.

Table of contents http://www.loc.gov/catdir/toc/ecip0512/2005013503.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

6.

Cover image for Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

by

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

7.

Cover image for Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

by

Rampersad, Hubert K.

Format:

Books

Publication Date

2006

Excerpt:

Self-management (Psychology)

Available: Copies:

8.

Cover image for Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence

Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence

Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence

by

Basu, Ron.

Format:

Books

Publication Date

2004

Excerpt:

Total quality management.

Available: Copies:

9.

Cover image for Rethinking performance measurement : beyond the balanced scorecard

Rethinking performance measurement : beyond the balanced scorecard

Rethinking performance measurement : beyond the balanced scorecard

by

Meyer, Marshall W.

Format:

Books

Publication Date

2002

Excerpt:

Total quality management.

Available: Copies:

10.

Cover image for ISO 9000 quality systems handbook

ISO 9000 quality systems handbook

ISO 9000 quality systems handbook

by

Hoyle, David.

Format:

Books

Publication Date

2001

Excerpt:

Total quality management.

Available: Copies:

11.

Cover image for The Oliver Wight ABCD checklist for operational excellence

The Oliver Wight ABCD checklist for operational excellence

The Oliver Wight ABCD checklist for operational excellence

by

Wight, Oliver W.

Table of contents http://catdir.loc.gov/catdir/toc/onix06/00033007.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley042/00033007.html
Publisher description http://catdir.loc.gov/catdir/description/wiley035/00033007.html

Format:

Books

Publication Date

2000

Excerpt:

Total quality management.

Available: Copies:

12.

Cover image for Principles of total quality

Principles of total quality

Principles of total quality

by

Swift, J. A.

Format:

Books

Publication Date

1998

Excerpt:

Total quality management.

Available: Copies:

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Subject: Total quality management.

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Author

Evans, James R. (James Robert), 1950-

(2)

Aikens, C. Harold.

(1)

Alderman, Jerry D.

(1)

Barkley, Bruce, 1939-

(1)

(1)

Cook, Sarah, 1955-

(1)

(1)

Davis, Stanley, 1931-

(1)

George, Stephen, 1948-

(1)

Goetsch, David L.

(1)

(1)

Jacka, J. Mike.

(1)

Julnes, Patria de Lancer.

(1)

Keller, Paulette J.

(1)

Lindsay, William M.

(1)

Mauch, Peter D., 1954-

(1)

Meyer, Marshall W.

(1)

Michelli, Joseph A., 1960-

(1)

Oakland, John S.

(1)

Oliver Wight International, inc.

(1)

Omachonu, Vincent K.

(1)

Omachonu, Vincent K. Principles of total quality.

(1)

Pfannerstill, Robert, 1951-

(1)

(1)

Porter, L. J. Porter, Leslie J.

(1)

Rampersad, Hubert K.

(1)

(1)

Saylor, James H., 1947-

(1)

Schonberger, Richard.

(1)

Sower, Victor E.

(1)

Summers, Donna C. S.

(1)

(1)

Tanner, S. J. Tanner, Steve J.

(1)

Thomas, Chris, 1956-

(1)

Weimerskirch, Arnold, 1936-

(1)

Wight, Oliver W.

(1)

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(25)

Item Category 1

Non-Fiction Books

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(25)

Library

RC Braamfontein

VC Durban North

VC Pietermaritzburg

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Subject

Quality control.

(6)

Organizational effectiveness.

(4)

Performance -- Measurement.

(3)

Customer relations.

(2)

Kwaliteitszorg.

(2)

Quality assurance.

(2)

Quality control -- Standards.

(2)

Qualitätsmanagement.

(2)

Six sigma (Quality control standard)

(2)

Administración de calidad total.

(1)

Administrative agencies -- Auditing.

(1)

Administrative agencies -- Management.

(1)

Auditing, Internal.

(1)

(1)

Business planning.

(1)

Commerce de dâetail -- Gestion.

(1)

Corporate culture.

(1)

Customer services.

(1)

(1)

Engineering -- Management.

(1)

(1)

Government productivity.

(1)

Industrial productivity -- Measurement.

(1)

(1)

Klantgerichtheid.

(1)

Konkurrenceevne.

(1)

Kvalitetskontrol.

(1)

Kvalitetskontroll.

(1)

Kvalitetsledelse.

(1)

Kvalitetspriser.

(1)

(1)

Manufacturing resource planning.

(1)

(1)

(1)

Nonprofit organizations -- Management.

(1)

Organizational effectiveness -- Measurement.

(1)

Production control.

(1)

Production management.

(1)

Project management.

(1)

Qualitâe totale.

(1)

Retail trade -- Management.

(1)

Self-actualization (Psychology)

(1)

Self-assessment.

(1)

Self-management (Psychology)

(1)

Strategic planning.

(1)

Success in business.

(1)

(1)

Total quality control.

(1)

Total quality management -- Case studies.

(1)

UCLA Health System.

(1)

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