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1.

Cover image for Persuasion IQ : the 10 skills you need to get exactly what you want

Persuasion IQ : the 10 skills you need to get exactly what you want

by

Mortensen, Kurt W.

Table of contents only http://www.loc.gov/catdir/toc/ecip086/2007049174.html

Format:

Books

Publication Date

2008

Excerpt:

AMACOM/American Management Association,

Available: Copies:

2.

Cover image for The language of success : business writing that informs, persuades, and gets results

The language of success : business writing that informs, persuades, and gets results

The language of success : business writing that informs, persuades, and gets results

by

Sant, Tom.

Format:

Books

Publication Date

2008

Excerpt:

Amacom,

Available: Copies:

3.

Cover image for How to recognize & reward employees : 150 ways to inspire peak performance

How to recognize & reward employees : 150 ways to inspire peak performance

How to recognize & reward employees : 150 ways to inspire peak performance

by

Deeprose, Donna.

Table of contents http://www.loc.gov/catdir/toc/ecip0610/2006007482.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM,

Available: Copies:

4.

Cover image for Coaching for emotional intelligence : the secret to developing the star potential in your employees

Coaching for emotional intelligence : the secret to developing the star potential in your employees

Coaching for emotional intelligence : the secret to developing the star potential in your employees

by

Wall, Bob (Bob Lee)

Table of contents only http://www.loc.gov/catdir/toc/ecip0611/2006010834.html

Format:

Books

Publication Date

2007

Excerpt:

Amacom,

Available: Copies:

5.

Cover image for A manager's guide to improving workplace performance

A manager's guide to improving workplace performance

by

Chevalier, Roger, 1946-

Table of contents only http://www.loc.gov/catdir/toc/ecip074/2006036145.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM,

Available: Copies:

6.

Cover image for Delivering knock your socks off service

Delivering knock your socks off service

by

Performance Associates, Inc.

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM, American Management Association,

Available: Copies:

7.

Cover image for 101 strategies for recruiting success : where, when, and how to find the right people every time

101 strategies for recruiting success : where, when, and how to find the right people every time

101 strategies for recruiting success : where, when, and how to find the right people every time

by

Pritchard, Christopher W., 1954-

Table of contents only http://www.loc.gov/catdir/toc/ecip0612/2006012213.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM (American Management Association),

Available: Copies:

8.

Cover image for Whoever tells the best story wins how to use your own stories to communicate with power and impact

Whoever tells the best story wins how to use your own stories to communicate with power and impact

Whoever tells the best story wins how to use your own stories to communicate with power and impact

by

Simmons, Annette.

Connect to this resource online

Format:

Electronic Resources

Publication Date

2007

Excerpt:

AMACOM,

Available: Copies:

9.

Cover image for Questions that sell : the powerful process for discovering what your customer really wants

Questions that sell : the powerful process for discovering what your customer really wants

Questions that sell : the powerful process for discovering what your customer really wants

by

Cherry, Paul.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033216.html

Format:

Books

Publication Date

2006

Excerpt:

AMACOM,

Available: Copies:

10.

Cover image for Great customer connections : simple psychological techniques that guarantee exceptional service

Great customer connections : simple psychological techniques that guarantee exceptional service

by

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Excerpt:

AMACOM,

Available: Copies:

11.

Cover image for The leader's tool kit : hundreds of tips and techniques for developing the skills you need

The leader's tool kit : hundreds of tips and techniques for developing the skills you need

by

Charney, Cyril.

Table of contents http://www.loc.gov/catdir/toc/ecip0511/2005011788.html

Format:

Books

Publication Date

2006 2005

Excerpt:

AMACOM,

Available: Copies:

12.

Cover image for Bigger isn't always better : the new mindset for real business growth

Bigger isn't always better : the new mindset for real business growth

Bigger isn't always better : the new mindset for real business growth

by

Tomasko, Robert M.

Table of contents http://www.loc.gov/catdir/toc/ecip0518/2005024600.html

Format:

Books

Publication Date

2006

Excerpt:

AMACOM,

Available: Copies:

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Author

American Management Association.

(4)

Charney, Cyril.

(2)

Luther, William M.

(2)

(2)

McConnell, John H.

(2)

Saigh, Robert A.

(2)

(2)

Allen, Scott, 1965-

(1)

(1)

Bacon, Terry R.

(1)

(1)

Bean, Roger, 1946-

(1)

Books24x7, Inc.

(1)

Byrd, Michael, 1969-

(1)

Canterucci, Jim.

(1)

(1)

(1)

Chevalier, Roger, 1946-

(1)

(1)

(1)

Crittendon, Robert.

(1)

De Kare-Silver, M.

(1)

De Kare-Silver, Michael.

(1)

Deeprose, Donna.

(1)

Dilenschneider, Robert L.

(1)

(1)

Durkin, Dianne M., 1947-

(1)

Emerson, Brian, 1967-

(1)

Freedman, Alan, 1942-

(1)

Furjanic, Sheila W.

(1)

Galbraith, Jay R.

(1)

Gallagher, Richard S.

(1)

Goldsmith, Marshall.

(1)

Goulston, Mark.

(1)

Haber, Jeffry R.

(1)

Haber, Jeffry R., 1960-

(1)

Hiam, Alexander.

(1)

Katcher, Bruce Leslie, 1953-

(1)

(1)

Kurian, George Thomas.

(1)

Lane, Frederick S Lane

(1)

Lane, Frederick S., 1963-

(1)

Lauchman, Richard.

(1)

Lewis, James P., 1941-

(1)

(1)

(1)

Lynn, Adele B. 50 activities for developing emotional intelligence.

(1)

Mackin, Deborah.

(1)

Mathieson, Rick

(1)

Mathieson, Rick.

(1)

Mazin, Rebecca A.

(1)

McArthur, Sarah.

(1)

(1)

Mortensen, Kurt W.

(1)

Muller, Max, 1947-

(1)

Nilson, Carolyn D.

(1)

O'Keefe, Patrick, 1984-

(1)

Pearson, Jim, 1965-

(1)

Performance Associates, Inc.

(1)

Piskurich, George M.

(1)

(1)

(1)

Pritchard, Christopher W., 1954-

(1)

Pugh, David G. (David George), 1944-

(1)

Rabe, Cynthia Barton.

(1)

Radford, Russell W.

(1)

Raynor, William J., Jr.

(1)

Sandler, Len, 1946-

(1)

Schweitzer, Douglas

(1)

Schweitzer, Douglas.

(1)

Silverman, George, 1942-

(1)

Simmons, Annette.

(1)

(1)

Sloman, Martyn.

(1)

Smith, Shawn A., 1958-

(1)

(1)

Snyder, David P.

(1)

Stone, Florence M.

(1)

(1)

(1)

Tomasko, Robert M.

(1)

Trotman, Laurie A.

(1)

Uldrich, Jack, 1964-

(1)

Volkema, Roger J.

(1)

Wall, Bob (Bob Lee)

(1)

(1)

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(69)

Electronic Resources

(5)

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Non-Fiction Books

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Subject

Employee motivation.

(5)

Business communication.

(4)

Customer relations.

(4)

(4)

Customer services.

(3)

Employees -- Coaching of.

(3)

Employees -- Training of.

(3)

Organizational effectiveness.

(3)

Personnel management.

(3)

(3)

Branding (Marketing)

(2)

Creative ability in business.

(2)

Employee selection.

(2)

Employment interviewing.

(2)

Interpersonal communication.

(2)

Leadership -- Handbooks, manuals, etc.

(2)

(2)

Negotiation in business.

(2)

Organizational change.

(2)

Problem solving.

(2)

Project management.

(2)

Success -- Psychological aspects.

(2)

(1)

Administración de proyectos.

(1)

Apprentissage organisationnel.

(1)

Artificial intelligence -- Dictionaries.

(1)

Brand name products -- Marketing.

(1)

Brand name products.

(1)

Business -- Dictionaries.

(1)

Business enterprises -- Computer networks -- Security measures.

(1)

Business enterprises -- Computer networks.

(1)

Business writing.

(1)

Career development -- Psychological aspects.

(1)

Commerce de détail -- Innovations -- États-Unis.

(1)

Commerce mobile.

(1)

Commerce électronique -- États-Unis.

(1)

(1)

Computer input-output equipment -- Miscellanea.

(1)

Computer networks -- Dictionaries.

(1)

Computer networks -- Security measures.

(1)

Computer-assisted instruction.

(1)

Computers -- Dictionaries.

(1)

Consultors d'empresa.

(1)

Contabilidade (teoria)

(1)

(1)

Core competencies.

(1)

Corporations -- Growth.

(1)

Corporations -- Israel -- Security measures.

(1)

Creative thinking.

(1)

Customer loyalty.

(1)

Customer relations -- Psychological aspects.

(1)

Customer services -- Psychological aspects.

(1)

Data transmission systems -- Dictionaries.

(1)

Debugging in computer science -- Miscellanea.

(1)

Draadloze communicatie.

(1)

Electronic books.

(1)

Electronic commerce -- United States.

(1)

Electronic commerce.

(1)

Electronic discussion groups -- Management.

(1)

Electronic monitoring in the workplace -- United States.

(1)

Emotional intelligence -- Examinations, questions, etc.

(1)

Emotional intelligence -- Problems, exercises, etc.

(1)

Emotional intelligence -- Study and teaching.

(1)

Employee loyalty.

(1)

Employee rights -- United States.

(1)

Employees -- Recruiting.

(1)

Employees -- Training of -- Computer-assisted instruction -- Handbooks, manuals, etc.

(1)

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(1)

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(1)

Employees -- Training of -- Handbooks, manuals, etc.

(1)

Employer-supported education.

(1)

English language -- Punctuation.

(1)

Enseignement assisté par ordinateur.

(1)

Executive ability.

(1)

Executives -- Israel -- Interviews.

(1)

Generals -- United States.

(1)

Gestion de projets.

(1)

Incentives in industry.

(1)

Industrial management.

(1)

Influence (Psychology)

(1)

Intellectual capital.

(1)

Interactive marketing -- United States.

(1)

Interactive marketing.

(1)

Internet -- Miscellanea.

(1)

Internet -- Security measures.

(1)

Internet -- Social aspects.

(1)

Internet en âeducation -- Guides, manuels, etc.

(1)

Internet in education -- Handbooks, manuals, etc.

(1)

Inventory control.

(1)

Israel -- Economic conditions.

(1)

Knowledge management.

(1)

(1)

Management -- Dictionaries.

(1)

Management -- Psychological aspects.

(1)

Marketing interactif -- États-Unis.

(1)

Marketing research.

(1)

Marshall, George C. (George Catlett), 1880-1959.

(1)

Microcomputers -- Maintenance and repair -- Miscellanea.

(1)

Mobile commerce.

(1)

Online social networks -- Management.

(1)

Organizational behavior.

(1)

Organizational commitment.

(1)

Organizational learning -- Data processing.

(1)

Performance -- Psychological aspects.

(1)

Personnel -- Formation -- Enseignement assistâe par ordinateur -- Guides, manuels, etc.

(1)

Personnel -- Formation -- Informatique -- Guides, manuels, etc.

(1)

Personnel -- Formation.

(1)

Personnel management -- Handbooks, manuals, etc.

(1)

Personnel management -- Miscellanea.

(1)

Persuasion (Psychology)

(1)

Privacy, Right of -- United States.

(1)

Problem solving -- Handbooks, manuals, etc.

(1)

Product management.

(1)

Produits commerciaux -- Gestion.

(1)

Public relations -- United States.

(1)

Public relations.

(1)

(1)

Retail trade -- Technological innovations -- United States.

(1)

Retail trade -- Technological innovations.

(1)

Sales management.

(1)

Selling -- Psychological aspects.

(1)

Statesmen -- United States.

(1)

(1)

Strategic planning.

(1)

Success in business -- Problems, exercises, etc.

(1)

Success in business.

(1)

Supervision of employees -- Miscellanea.

(1)

Supervision of employees -- United States.

(1)

Sustainable development.

(1)

Team management.

(1)

Teams in the workplace.

(1)

Terrorism -- Israel -- Prevention.

(1)

(1)

Word-of-mouth advertising.

(1)

Work -- Psychological aspects.

(1)

Work environment.

(1)

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