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1. 
Cover image for Services marketing : integrating customer focus across the firm
by 
Zeithaml, Valarie A.
Format: 
Books
Publication Date 
2024 2013
Excerpt: 
, service recovery, the linking of customer measurement to performance measurement, service blueprinting
Available: Copies:
2. 
Cover image for Project management : a socio-technical approach
by 
Larson, Erik W., 1952- author.
Format: 
Regular print
Publication Date 
2024
Excerpt: 
-- Progress and Performance Measurement and Evaluation -- Project Closure -- Agile Project Management
Available: Copies:
3. 
Cover image for Supply chain logistics management
by 
Bowersox, Donald J., author.
Format: 
Electronic Resources
Publication Date 
2024
Excerpt: 
related to cross organizational collaboration, performance measurement, and concludes with the challenges
Available: Copies:
4. 
Cover image for Principles of supply chain management : a balanced approach
by 
Wisner, Joel D., author.
Format: 
Books
Publication Date 
2023
Excerpt: 
-- Chapter 14. Performance measurement along supply chains -- Appendix 1. Areas under the normal curve
Available: Copies:
5. 
Cover image for MANAGEMENT AND COST ACCOUNTING SA.
by 
Benade, F.
Format: 
Books
Publication Date 
2022
Excerpt: 
planning, control and performance measurement-- Part Five: Strategic performance and cost managemtn, value
Available: Copies:
by 
Chartered Institute of Management Accountants.
Format: 
Books
Publication Date 
2020
Excerpt: 
advantage; Long term decision making; Management control and risk; Control and performance measurement of
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by 
Ile, I. U.
Format: 
Books
Publication Date 
2019
Excerpt: 
Organizational effectiveness -- Measurement.
Available: Copies:
8. 
Cover image for Strategic corporate social responsibility : tools & theories for responsible management
by 
Haski-Leventhal, Debbie, author.
Format: 
Books
Publication Date 
2018
Excerpt: 
measurement challenges -- Summary -- General questions -- Key definitions -- References -- Further reading and
Available: Copies:
9. 
Cover image for Purchasing and supply chain management
by 
Weele, A. J. van (Arjan J.), author.
Format: 
Books
Publication Date 
2018
Excerpt: 
management; 12 Purchasing organization; 13 Performance measurement and governance in purchasing; SECTION III
Available: Copies:
10. 
Cover image for Introduction to human resource management
by 
Banfield, Paul, author.
Format: 
Books
Publication Date 
2018
Excerpt: 
-- 10. Workforce Planning and Measurement -- 11. Learning, Training, and Development -- 12. Managing
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by 
Hemann, Chuck, author.
Format: 
Books
Publication Date 
2018
Excerpt: 
Measure real digital media ROI: sales, leads, and customer satisfaction Track the performance of all paid
Available: Copies:
12. 
Cover image for Experiential marketing : secrets, strategies, and success stories from the world's greatest brands
by 
Smith, Kerry, 1963- author.
Format: 
Books
Publication Date 
2016
Excerpt: 
-- Anatomy of an experiential marketing -- Digital plus live -- Experience design -- Proving performance and
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