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13. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
/ Michael Treacy and Fred Wiersema -- The Service-Driven Service Company / Leonard A. Schlesinger and James
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14. 
Cover image for Fictions of masculinity : crossing cultures, crossing sexualities
Fictions of masculinity : crossing cultures, crossing sexualities
by 
Murphy, Peter Francis.
Format: 
Books
Publication Date 
1994
Excerpt: 
: David Mamet's Homosocial Order / David Radavich. 6. Male Heterosexuality in John Hawkes's The Passion
Available: Copies:
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