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13. 
Cover image for Learn to teach a handbook for teaching practice
by 
Okeke, Chinedo.
Format: 
Books
Publication Date 
2016
Excerpt: 
Classroom management -- Handbooks, manuals, etc.
Available: Copies:
by 
Amos, Trevor.
Format: 
Books
Publication Date 
2016
Excerpt: 
Human resource management / Amos, Trevor.
Available: Copies:
15. 
Cover image for Leadership : theory, application & skill development
by 
Lussier, Robert N.
Format: 
Books
Publication Date 
2016
Excerpt: 
-- Mentoring -- Managing Conflict -- The Psychological Contract -- Conflict Management Styles -- Collaborating
Available: Copies:
by 
Taole, M. J.
Format: 
Books
Publication Date 
2015
Excerpt: 
Teachers -- Training of -- South Africa.
Available: Copies:
17. 
Cover image for Managing training and development
by 
Erasmus, Barney.
Format: 
Books
Publication Date 
2015
Excerpt: 
Managing training and development / Erasmus, Barney.
Available: Copies:
18. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Operations Bridge -- Service Management and Improvement -- Technical Support -- Training -- Characteristics
Available: Copies:
19. 
Cover image for Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization
by 
Crutcher, C. William, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Customer services -- Management.
Available: Copies:
20. 
Cover image for Managing training and development
by 
Erasmus, Barney.
Format: 
Books
Publication Date 
2012
Excerpt: 
Managing training and development / Erasmus, Barney.
Available: Copies:
by 
Dessler, Gary, 1942-
Format: 
Books
Publication Date 
2011
Excerpt: 
Human resource management : global and Southern African perspectives / Dessler, Gary, 1942-
Available: Copies:
22. 
Cover image for The call centre training handbook : a complete guide to learning & development in contact centres
by 
Wilson, John P. (John Peter), 1955 August 11-
Format: 
Books
Publication Date 
2009
Excerpt: 
The call centre training handbook : a complete guide to learning & development in contact centres /
Available: Copies:
23. 
Cover image for Human resource management
by 
Amos, Trevor.
Format: 
Books
Publication Date 
2008
Excerpt: 
Human resource management / Amos, Trevor.
Available: Copies:
by 
Heystek, Jan.
Format: 
Books
Publication Date 
2008
Excerpt: 
School personnel management -- South Africa.
Available: Copies:
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