-- Conversation Analysis -- Face-Negotiation Theory -- The Rhetorical Tradition -- Symbolic Convergence Theory

political negotiation -- Rhetorical discourses of South African statesmen.

-- Conflict and negotiation -- Foundations of organisation structure -- Organisational culture -- Human

employment relationship -- Other labour legislation in South Africa -- Collective bargaining and negotiation

message -- Listening -- Conflict and negotiation -- Ethics and communication -- Relationships in process

: Applying communication principles in business. Persuasion -- Negotiation -- Writing skills -- Writing

-- pre-negotiation strategy : negotiation preparation and planning -- Phase two -- approaching the buyer

negotiation -- Managing global marketing relationships -- Global marketing in the digital age -- Knowledge

-- Servicing the meeting -- Personal selling tools -- Revenue management and price negotiation.

-- ch. 11. The negotiation process -- ch. 12. Conciliation, arbitration and Labour Court adjudication

-Cultural Negotiation and Decision Making -- TelSys International: A Marriage of Two Cultures (case or negotiation

-- Managing conflict and negotiation -- Organizational process. Organizational communication in the Internet