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00IIE
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1. 
Cover image for Knowledge management : systems and processes
by 
Becerra-Fernandez, Irma, 1960- author.
Format: 
Books
Publication Date 
2015
Excerpt: 
Information technology.
Available: Copies:
2. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
information services.
Available: Copies:
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