by
Shook, Robert L., 1938-
Format:
Books
Publication Date
1995
Excerpt:
-- Tony Parinello -- James Clayton -- Isadore Sharp -- Martin D. Shafiroff -- Barry J. Farber -- Richard
by
Payne, Adrian.
Format:
Books
Publication Date
1995
Excerpt:
. Improving the Quality of Services Marketing: Service (Re)design is the Critical Link / David Ballantyne
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