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13. 
Cover image for The promise of mediation : the transformative approach to conflict
The promise of mediation : the transformative approach to conflict
by 
Bush, Robert A. Baruch.
Publisher description http://www.loc.gov/catdir/description/wiley042/2004009427.html
Table of contents http://www.loc.gov/catdir/toc/wiley051/2004009427.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Interpersonal conflict.
Available: Copies:
14. 
Cover image for People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
by 
Lucas, Robert W.
Table of contents http://www.loc.gov/catdir/toc/ecip057/2005002634.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Interpersonal communication.
Available: Copies:
15. 
Cover image for A survival guide for working with humans : dealing with whiners, back-stabbers, know-it-alls, and other difficult people
A survival guide for working with humans : dealing with whiners, back-stabbers, know-it-alls, and other difficult people
by 
Scott, Gini Graham.
Table of contents http://www.loc.gov/catdir/toc/ecip049/2003020908.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Interpersonal conflict.
Available: Copies:
16. 
Cover image for The art of managing everyday conflict : understanding emotions and power struggles
The art of managing everyday conflict : understanding emotions and power struggles
by 
Fisher, Erik A., 1966-
Table of contents http://www.loc.gov/catdir/toc/fy045/2003066140.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Interpersonal conflict.
Available: Copies:
17. 
Cover image for Dealing with difficult people
Dealing with difficult people
by 
Osborne, Christina.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Interpersonal relations.
Available: Copies:
18. 
Cover image for Managing conflict at work! the art of communication
Managing conflict at work! the art of communication
by 
Wilson, Jack.
Format: 
Audio cassette
Publication Date 
2001
Excerpt: 
Managing conflict at work! the art of communication / Wilson, Jack.
Available: Copies:
19. 
Cover image for How to handle difficult people. Volume 1., The differences in people.
How to handle difficult people. Volume 1., The differences in people.
How to handle difficult people. Volume 1., The differences in people.
Format: 
Books
Publication Date 
1992
Excerpt: 
Interpersonal conflict.
Available: Copies:
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