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1.

Cover image for Customer service : career success through customer loyalty

Customer service : career success through customer loyalty

Customer service : career success through customer loyalty

by

Timm, Paul R.

Format:

Books

Publication Date

2011

Excerpt:

1:OS-STUDENT

Available: Copies:

2.

Cover image for Please every customer : delivering stellar customer service across cultures

Please every customer : delivering stellar customer service across cultures

Please every customer : delivering stellar customer service across cultures

by

Lucas, Robert W.

Format:

Books

Publication Date

2011

Excerpt:

1:OS-STUDENT

Available: Copies:

3.

Cover image for Harvard business review on reinventing your marketing.

Harvard business review on reinventing your marketing.

Harvard business review on reinventing your marketing.

Format:

Books

Publication Date

2011

Excerpt:

1:OS-STUDENT

Available: Copies:

4.

The old rules of marketing are dead : the 6 new rules for reinventing your brand & reigniting your business

The old rules of marketing are dead : the 6 new rules for reinventing your brand & reigniting your business

by

Pearson, Timothy R.

Format:

Books

Publication Date

2011

Excerpt:

1:OS-STUDENT

Available: Copies:

5.

Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (and other social networks)

Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (and other social networks)

by

Kerpen, Dave.

Format:

Books

Publication Date

2011

Excerpt:

1:OS-STUDENT

Available: Copies:

6.

Cover image for Turn clicks into customers : proven marketing techniques for converting online traffic into revenue

Turn clicks into customers : proven marketing techniques for converting online traffic into revenue

by

Forrester, Duane.

Format:

Books

Publication Date

2010

Excerpt:

1:OS-STUDENT

Available: Copies:

7.

Cover image for Relationship marketing : a consumer experience approach

Relationship marketing : a consumer experience approach

by

Baron, Steve.

Format:

Books

Publication Date

2010

Excerpt:

1:OS-STUDENT

Available: Copies:

8.

Cover image for Effective customer care

Effective customer care

by

Wellington, Patricia.

Format:

Books

Publication Date

2010

Excerpt:

1:OS-STUDENT

Available: Copies:

9.

Cover image for eMarketing strategies for the complex sale

eMarketing strategies for the complex sale

by

Albee, Ardath.

Format:

Books

Publication Date

2010

Excerpt:

1:OS-STUDENT

Available: Copies:

10.

Cover image for The relationship revolution : closing the customer promise gap

The relationship revolution : closing the customer promise gap

The relationship revolution : closing the customer promise gap

by

Hochman, Larry.

Format:

Books

Publication Date

2010

Excerpt:

1:OS-STUDENT

Available: Copies:

11.

Cover image for The power of appreciative inquiry : a practical guide to positive change

The power of appreciative inquiry : a practical guide to positive change

The power of appreciative inquiry : a practical guide to positive change

by

Whitney, Diana Kaplin.

Format:

Books

Publication Date

2010

Excerpt:

1:OS-STUDENT

Available: Copies:

12.

Cover image for Relationship selling

Relationship selling

by

Johnston, Mark W.

Format:

Books

Publication Date

2010

Excerpt:

1:OS-STUDENT

Available: Copies:

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Subject: Customer relations.

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Author

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(2)

(2)

Johnston, Mark W.

(2)

Marshall, Greg W.

(2)

Rousseau, Deon.

(2)

(2)

Trosten-Bloom, Amanda, 1957-

(2)

Whitney, Diana Kaplin.

(2)

Aamodt, Michael G.

(1)

(1)

Alderman, Jerry D.

(1)

Alexander, Jim, 1950-

(1)

Anthony, Mitch.

(1)

Bacon, Terry R.

(1)

Barnes, James G.

(1)

(1)

Beemer, C. Britt.

(1)

Belding, Shaun.

(1)

(1)

Blattberg, Robert C., 1942-

(1)

Boshoff, Christo.

(1)

(1)

Broback, Steve.

(1)

Brooks, Ian Royston, 1948-

(1)

Bueno, Bolivar J.

(1)

Burrows, Robert P. (Robert Penn)

(1)

(1)

(1)

(1)

(1)

Colvin, Geoffrey.

(1)

Conway, A. (Anthony)

(1)

Cook, Sarah, 1955-

(1)

Cordón, Carlos.

(1)

De Villiers, Pieter.

(1)

Deepbrook Productions.

(1)

Diefendorff, James.

(1)

Dieffenbach, Michael.

(1)

Dufek, Donald F.

(1)

Ellson, Tony, 1953-

(1)

(1)

Fasnacht, Daniel, 1964-

(1)

Film Ideas (Firm)

(1)

Fornell, Claes.

(1)

Forrester, Duane.

(1)

Gallagher, Richard S.

(1)

Gamble, Paul R.

(1)

Geehan, Sean, author.

(1)

Getz, Gary, 1955-

(1)

Gilbreath, Bob.

(1)

Glanz, Barbara A.

(1)

Goldman, Jeremy.

(1)

Grandey, Alicia.

(1)

Green, Charles H.

(1)

Harte, Richard.

(1)

Harvard Business School.

(1)

Hill, Nigel, 1952-

(1)

Hochman, Larry.

(1)

Hoisington, Steven H., 1953-

(1)

(1)

Israel, Shel, 1944-

(1)

(1)

Jaffe, Joseph, 1970-

(1)

Jones, Daniel T.

(1)

(1)

(1)

Knapp, Duane E.

(1)

(1)

Lewis, Mike, 1975-

(1)

Lucas, Robert W.

(1)

Manning, Anthony D.

(1)

Paharia, Rajat.

(1)

Patterson, John R. (John Rice), 1951-

(1)

(1)

Pearson, Timothy R.

(1)

(1)

(1)

Pugh, David G. (David George), 1944-

(1)

Raynes, Bobbie L.

(1)

Reichheld, Frederick F.

(1)

Robinette, Scott.

(1)

Rogers, Martha, Ph.D.

(1)

Rupp, Deborah E., 1975-

(1)

Schuster, Camille Passler, 1950-

(1)

Scoble, Robert, 1965-

(1)

(1)

Seybold, Patricia B.

(1)

Shaw, Colin, 1928-

(1)

Shaw, Colin, 1958-

(1)

(1)

Shook, Robert L., 1938-

(1)

Smith, Mari, 1966-

(1)

Stinnett, Bill.

(1)

Teal, Thomas, 1937-

(1)

Thomas, Jacquelyn S., 1969-

(1)

Thompson, Harvey.

(1)

Van Belleghem, Steven.

(1)

Van Hooser, Phillip, 1957-

(1)

Vaneswaran, S.A.

(1)

Vavra, Terry G.

(1)

Vollman, Thomas E.

(1)

(1)

Wellington, Patricia.

(1)

West, Scott, 1959-

(1)

Wilson, Jerry R.

(1)

Womack, James P.

(1)

(1)

Format

(81)

(1)

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Non-Fiction Books

Recommended Books

Material Type

Audio-visual Material

Prescribed books

Recommended Books

Language

(82)

Library

RC Braamfontein

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

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Publication Date

Subject

Customer services.

(17)

Consumer satisfaction.

(9)

Customer loyalty.

(8)

Relationship marketing.

(8)

(7)

(7)

Internet marketing.

(6)

Branding (Marketing)

(5)

Success in business.

(4)

Target marketing.

(4)

Consumer behavior.

(3)

Interactive marketing.

(3)

Marketing -- Management.

(3)

Marketing research.

(3)

Organizational effectiveness.

(3)

Social media -- Economic aspects.

(3)

Brand name products.

(2)

Business communication.

(2)

Business enterprises -- Blogs.

(2)

Communication in organizations.

(2)

Consumers -- South Africa.

(2)

Corporate culture.

(2)

Customer services -- Management.

(2)

(2)

Industrial management.

(2)

Internet marketing -- Social aspects.

(2)

Interpersonal communication.

(2)

Management -- Social aspects.

(2)

Marketing -- Social aspects.

(2)

Online social networks.

(2)

Organizational behavior.

(2)

Organizational change.

(2)

Sales management.

(2)

(2)

Total quality management.

(2)

Advertisers -- Attitudes.

(1)

Advertising -- Psychological aspects.

(1)

Advertising -- Technological innovations.

(1)

(1)

Appreciative inquiry.

(1)

BUSINESS & ECONOMICS / Management.

(1)

Betrekkinge met klante.

(1)

Blogs -- Social aspects.

(1)

(1)

(1)

Brand name products -- Management.

(1)

Business logistics Management

(1)

Business logistics.

(1)

(1)

Call centers -- Management.

(1)

Communication in management.

(1)

Communication in marketing.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumers -- Research.

(1)

Consumers' preferences.

(1)

(1)

Consumption (Economics)

(1)

Cultural relations.

(1)

Customer Relationship Management / Emotion / Marketingpolitik.

(1)

Customer relations

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Management.

(1)

Customer relations -- Psychological aspects.

(1)

Customer relations Management

(1)

Customer services -- Case studies.

(1)

Customer services -- Marketing.

(1)

Customer services -- Psychological aspects.

(1)

Diens aan klante.

(1)

Distributors (Commerce)

(1)

Documentary films.

(1)

(1)

(1)

Employees -- Attitudes.

(1)

(1)

Films for the hearing impaired.

(1)

Financial institutions -- Management.

(1)

Financial planners.

(1)

Gefühl ; SWD-ID: 40197025

(1)

Industrial efficiency.

(1)

Industrial marketing.

(1)

Industrial procurement.

(1)

Instructional films.

(1)

Intercultural communication.

(1)

Internet -- Social aspects.

(1)

Internet advertising.

(1)

(1)

Interpersonal relations.

(1)

Investment advisors.

(1)

Job satisfaction.

(1)

Klantgerichtheid.

(1)

Kundenmanagement ; SWD-ID: 42368650

(1)

Labor productivity.

(1)

(1)

Lieferanten-Kunden-Beziehung / Wettbewerbsstrategie / Key-Account Management / Lieferantenmanagement / Unternehmenskooperation.

(1)

(1)

(1)

(1)

Market segmentation.

(1)

Marketing -- Blogs.

(1)

(1)

Nonverbal communication in the workplace.

(1)

PSYCHOLOGY / Industrial & Organizational Psychology.

(1)

Production planning.

(1)

Psychology, Industrial.

(1)

Public relations.

(1)

Quality control.

(1)

Ratgeber -- Guidebook.

(1)

Relationship marketing -- Management.

(1)

Self-management (Psychology)

(1)

Selling -- Computer network resources.

(1)

Selling -- Psychological aspects.

(1)

Six sigma (Quality control standard)

(1)

Social marketing.

(1)

Social networks.

(1)

Social responsibility of business.

(1)

(1)

Strategic planning.

(1)

Success in business Case studies

(1)

Supervision of employees.

(1)

Technological innovations -- Management.

(1)

(1)

Video recordings for the hearing impaired.

(1)

Web sites -- Design.

(1)

(1)

Item Available

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RC Braamfontein

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

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