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13. 
Cover image for The innovator's solution : creating and sustaining successful growth
The innovator's solution : creating and sustaining successful growth
by 
Christensen, Clayton M.
Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html
Format: 
Books
Publication Date 
2003
Excerpt: 
Table of contents <a href="http://www.loc.gov/catdir/toc/ecip045/2003014328.html">http://www
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14. 
Cover image for The innovator's dilemma : the revolutionary book that will change the way you do business
The innovator's dilemma : the revolutionary book that will change the way you do business
by 
Christensen, Clayton M.
Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html
Format: 
Books
Publication Date 
2003 2000
Excerpt: 
Publisher description <a href="http://www.loc.gov/catdir/description/hc041/2002027518.html">http
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15. 
Cover image for 101 ways to really satisfy your customers
101 ways to really satisfy your customers
by 
Griffiths, Andrew, 1966-
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html
Format: 
Books
Publication Date 
2002
Excerpt: 
/2003276974-b.html">http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html</a>
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