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13. 
Cover image for Brief : make a bigger impact by saying less
Brief : make a bigger impact by saying less
Brief : make a bigger impact by saying less
by 
McCormack, Joseph, 1965- author.
Format: 
Electronic Resources
Publication Date 
2014
Excerpt: 
YouTube and business TL;DR: Too Long; Didn't Read CHAPTER TEN Putting Brevity to Work: Grainger and the Al
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14. 
Cover image for Person-centred facilitation : process, theory and practice
Person-centred facilitation : process, theory and practice
Person-centred facilitation : process, theory and practice
by 
Grobler, H. D. (Hanka Dorothee)
Format: 
Books
Publication Date 
2013
Excerpt: 
Communication in social work.
Available: Copies:
15. 
Cover image for Sustainability, participation & culture in communication theory and praxis
Sustainability, participation & culture in communication theory and praxis
Sustainability, participation & culture in communication theory and praxis
by 
Servaes, Jan, 1952- editor.
Format: 
Electronic Resources
Publication Date 
2013
Excerpt: 
Communication in social work.
Available: Copies:
16. 
Cover image for Convince them in 90 seconds or less : make instant connections that pay off in business and in life
Convince them in 90 seconds or less : make instant connections that pay off in business and in life
Convince them in 90 seconds or less : make instant connections that pay off in business and in life
by 
Boothman, Nicholas.
Format: 
Books
Publication Date 
2010
Excerpt: 
-- Work your ABC: attitude, body language, and congruence -- Speak the language of the brain -- Connect
Available: Copies:
17. 
Cover image for Person-centred facilitation : process, theory and practice
Person-centred facilitation : process, theory and practice
Person-centred facilitation : process, theory and practice
by 
Grobler, H. D. (Hanka Dorothee)
Format: 
Books
Publication Date 
2009
Excerpt: 
Communication in social work.
Available: Copies:
18. 
Cover image for The art and science of communication : tools for effective communication in the workplace
The art and science of communication : tools for effective communication in the workplace
The art and science of communication : tools for effective communication in the workplace
by 
Perkins, P. S. (Pamela S.), 1959-
Publisher description http://www.loc.gov/catdir/enhancements/fy0808/2008001378-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0808/2008001378-t.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0827/2008001378-b.html
Format: 
Books
Publication Date 
2008
Excerpt: 
? -- Persuasion and the world of work -- Jill's day -- Using persuasion as a tool of influence -- As simple as one
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19. 
Cover image for The loyalty advantage : essential steps to energize your company, your customers, your brand
The loyalty advantage : essential steps to energize your company, your customers, your brand
The loyalty advantage : essential steps to energize your company, your customers, your brand
by 
Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Ch. 17. Some of our favorite stories : the loyalty factor at work.
Available: Copies:
20. 
Cover image for Crucial conversations : tools for talking when stakes are high
Crucial conversations : tools for talking when stakes are high
Crucial conversations : tools for talking when stakes are high
by 
Patterson, Kerry, 1946-
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2002001129.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/2002001129.html
Format: 
Books
Publication Date 
2002
Excerpt: 
" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How
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