by
Morgan, Nigel.
Table of contents http://catdir.loc.gov/catdir/toc/els031/2001043952.html
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Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1563511&custom_att_2=simple_viewer
Publisher description http://catdir.loc.gov/catdir/description/els031/2001043952.html
Format:
Books
Publication Date
2002
Excerpt:
professionals and academics who bring their original research findings and first-hand experience of the tourism
by
Gummesson, Evert, 1936-
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009887176&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009887176&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=879338&custom_att_2=simple_viewer
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009887176&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=879338&custom_att_2=simple_viewer
Format:
Books
Publication Date
2002
Excerpt:
, intuition and experience. What do we see through the relationship eye-glasses? General properties of
by
Lovelock, Christopher H.
Format:
Books
Publication Date
1996
Excerpt:
Services -- Ch. 3. Customer Experience -- Service is Everybody's Business / Ronald Henkoff -- The
by
Cooper, Robert G. (Robert Gravlin), 1943-
Table of contents http://lcweb.loc.gov/catdir/toc/93-18734.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0831/93018734-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0831/93018734-d.html
Format:
Books
Publication Date
1993
Excerpt:
-- Implementing the game plan: the industry experience -- The long term: what markets, products, and technologies?
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