-- Glory -- Delusions -- Rage -- Profit -- Blood and bodies -- Living with death -- No particular purpose

1. Introduction -- 2. Why measure customer satisfaction? -- 3. Loyalty -- 4. The value-profit chain

accounting -- Ch. 4. Corporate profit statement -- Ch. 5. Corporate cash flow statement -- Ch. 6. Corporate

profit from his illness.

education blended learning models and perspectives -- For-profit and online university perspectives -- Cases

-- Home sweet home -- Choosing your external team -- Assessing the competition -- Forecasting profit

balance sheet -- The format of the profit and loss account -- The profit and loss account -- some further

-- Accounting department organization and operations -- The profit and loss (P & L) statement -- The balance

-- Making a profit -- Getting and extending credit -- Insurance -- Get a handle on taxes -- Legal-ease I

demand -- Uncertainty and consumer behavior -- Production -- The cost of production -- Profit

. Cost-volume-profit analysis -- 4. Relevant costs for nonroutine operating decisions -- 5. Job costing

1. A call and a calling -- 2. Profit from failure -- 3. Love selling and sell what you love -- 4