mass murder illustrates the many violent expressions of power, revenge, terror, greed, and loyalty

experiences that inspire loyalty and evangelism, and the cutting-edge tricks that help businesses large and

Highlight: WOM and Loyalty -- Case Study: Shout Out Louds: Blue Ice -- Further Reading -- References -- pt

; Performance ; Loyalty ; Openness ; Honesty ; Transformational leadership." --Back cover.

Service marketing in perspective -- Value : from customer service to satisfaction and loyalty

. Household decision-making -- Chapter 14. Organisational buying behaviour -- Chapter 15. Consumer loyalty

need to know about social media marketing: Humans buy from humans -- Small interactions lead to loyalty

communicating brand identity and enhancing brand loyalty. Along the way, these studies raise important questions

competitive advantage -- Partnering and strategic alliances -- Customer satisfaction, retention, and loyalty

rendered -- Promoting the interactive service experience -- Building customer loyalty through service

/ Directors' duties in China / A brief note on directors' duties of care and loyalty in Portugal / The limits

processes: measures that improve customer loyalty -- Organizational behaviour: creating a strong customer