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The loyalty advantage : essential steps to energize your company, your customers, your brand

Durkin, Dianne M., 1947-

Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html

Format:

Books

Publication Date

2005

Excerpt:

continuous evaluation and feedback -- Ch. 14. The role of leadership -- Ch. 15. Loyalty and change management

Available: Copies:

Consumer behavior : buying, having, and being

Solomon, Michael R.

Format:

Books

Publication Date

2005 2004

Excerpt:

and Disposing -- Ch. 11. Group Influence and Opinion Leadership -- Ch. 12. Organizational and

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The one thing you need to know : about great managing, great leading, and sustained individual success

Buckingham, Marcus.

Format:

Books

Publication Date

2005

Excerpt:

Leadership.

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What the best MBAs knows : how to apply the greatest ideas taught in the best business schools

Navarro, Peter.

Contributor biographical information http://www.loc.gov/catdir/bios/mh051/2004018239.html
Publisher description http://www.loc.gov/catdir/description/mh051/2004018239.html Contributor biographical information http://www.loc.gov/catdir/bios/mh051/2004018239.html Table of contents http://www.loc.gov/catdir/toc/ecip0421/2004018239.html
Table of contents http://www.loc.gov/catdir/toc/ecip0421/2004018239.html

Format:

Books

Publication Date

2005

Excerpt:

behavior - the power of people and leadership -- Pt. 5. The MBA toolbox -- Ch. 11. Statistics, decision

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The transparent leader : how to build a great company through straight talk, openness, and accountability

Baum, Herb.

Format:

Books

Publication Date

2004

Excerpt:

Leadership.

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Leading in tough times : the manager's guide to responsibility, trust and motivation

Deems, Richard S.

Format:

Books

Publication Date

2003

Excerpt:

Leadership.

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Psychology in the work context

Bergh, Ziel C.

Format:

Books

Publication Date

2003

Excerpt:

attraction and affiliation -- Leadership -- Aggressionand conflict -- Group behaviour -- Socialp processes in

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Big ideas : putting the zest into creativity

Ceserani, Jonne, 1954-

Format:

Books

Publication Date

2002

Excerpt:

person's language -- Rapport and influencing skills -- Levels of leadership and leadership style -- Doing

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The Russian revolution

Fitzpatrick, Sheila.

Format:

Books

Publication Date

1994

Excerpt:

. The problem of bureaucracy. The leadership struggle. Building socialism in one country -- 5. Stalin

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