teaching strategy -- Using case study as a teaching strategy -- Using role play as a teaching strategy

-- External Service Desk's Role -- External Service Desk's Position in the Organization -- Case Study: Service

-- Writing summaries and essays -- How to approach a case study -- Referencing -- The elements of readability

-- Writing summaries and essays -- How to approach a case study -- Referencing -- The elements of readability

economics -- Requirements for the business cases -- Organizing the financial control function -- Case study

the judgment in a South African court case -- Dealing with textbooks -- Reading complex text

-- Synthesis -- Optimal transport pricing -- Introduction -- Optimal pricing in the single output case