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26. 
Cover image for Bottom-line call center management : creating a culture of accountability and excellent customer service
Bottom-line call center management : creating a culture of accountability and excellent customer service
by 
Butler, David L. (David Lawrence)
Format: 
Books
Publication Date 
2004
Excerpt: 
Improving human performance series
Available: Copies:
27. 
Cover image for MarketLine business information centre
MarketLine business information centre
MarketLine business information centre
by 
Datamonitor (Firm)
http://www.marketlineinfo.com/library/Default.aspx
Format: 
Electronic Resources
Publication Date 
2025 2024 2023 2022 2021
Excerpt: 
, competitive landscape, leading companies, forecasts); 3. Country profiles (including economic performance
Available: Copies:
28. 
Cover image for Organisational behaviour : a contemporary South African perspective
Organisational behaviour : a contemporary South African perspective
Organisational behaviour : a contemporary South African perspective
by 
Werner, Amanda, editor.
Format: 
Books
Publication Date 
2020
Excerpt: 
contemporary issues related to business ethics, systems, psychodynamics, engagement, performance excellence
Available: Copies:
29. 
Cover image for Handbook of research on gender and marketing
Handbook of research on gender and marketing
by 
Dobscha, Susan, editor.
Format: 
Books
Publication Date 
2019
Excerpt: 
gaze; 5. The hashtaggable body: negotiating gender performance in social media; 6. Patriarchal myths
Available: Copies:
30. 
Cover image for Essentials of inventory management
Essentials of inventory management
by 
Muller, Max, 1947- author.
Format: 
Books
Publication Date 
2019
Excerpt: 
Contract Modification -- Adjustments to a Contract -- Contract Performance -- Buyer's Right of
Available: Copies:
31. 
Cover image for Strategic brand management
Strategic brand management
by 
Elliott, Richard H., author.
Format: 
Books
Publication Date 
2018
Excerpt: 
. Brand equity and brand building -- Brand equity -- Brand communication -- Measuring brand performance
Available: Copies:
32. 
Cover image for Introduction to human resource management
Introduction to human resource management
Introduction to human resource management
by 
Meyer, Marius, editor.
Format: 
Books
Publication Date 
2018
Excerpt: 
-- Performance management appraisal -- Human resource development -- Career management -- Management, leadership
Available: Copies:
33. 
Cover image for Contemporary strategy analysis
Contemporary strategy analysis
by 
Grant, Robert M., 1948- author.
Format: 
Books
Publication Date 
2018
Excerpt: 
The concept of strategy -- Goals, values, and performance -- Industry analysis : the fundamentals
Available: Copies:
34. 
Cover image for Understanding management
Understanding management
by 
Daft, Richard L., author.
Format: 
Books
Publication Date 
2017 2016
Excerpt: 
-- 14. Leading Teams -- Part VI: CONTROLLING -- 15. Managing Quality and Performance -- Appendix
Available: Copies:
35. 
Cover image for Purchasing and supply chain management
Purchasing and supply chain management
by 
Monczka, Robert M., author.
Format: 
Books
Publication Date 
2016
Excerpt: 
management -- Purchasing services -- Supply chain information systems and electronic sourcing -- Performance
Available: Copies:
36. 
Cover image for Leadership : theory, application & skill development
Leadership : theory, application & skill development
by 
Lussier, Robert N.
Format: 
Books
Publication Date 
2016
Excerpt: 
? -- Traditional Versus the Learning Organization -- The Learning Organizational Culture and Firm Performance --
Available: Copies:
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