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1.

Cover image for Great customer connections : simple psychological techniques that guarantee exceptional service

Great customer connections : simple psychological techniques that guarantee exceptional service

Great customer connections : simple psychological techniques that guarantee exceptional service

by

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Excerpt:

1:OS-STUDENT

Available: Copies:

2.

Cover image for Connecting with your customers.

Connecting with your customers.

Connecting with your customers.

by

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Excerpt:

1:OS-STUDENT

Available: Copies:

3.

Cover image for The working world for young adults. Customer service an attitude not an occupation

The working world for young adults. Customer service an attitude not an occupation

The working world for young adults. Customer service an attitude not an occupation

by

Dieffenbach, Michael.

Format:

Video disc

Publication Date

2006

Excerpt:

1:OS-STUDENT

Available: Copies:

4.

Cover image for Branded customer service : the new competitive edge

Branded customer service : the new competitive edge

by

Barlow, Janelle, 1943-

Format:

Books

Publication Date

2006 2004

Excerpt:

1:OS-STUDENT

Available: Copies:

5.

Cover image for Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

by

Van Hooser, Phillip, 1957-

Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html

Format:

Books

Publication Date

2005

Excerpt:

1:OS-STUDENT

Available: Copies:

6.

Cover image for Revolutionize your customer experience / Colin Shaw.

Revolutionize your customer experience / Colin Shaw.

Revolutionize your customer experience / Colin Shaw.

by

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

1:OS-STUDENT

Available: Copies:

7.

Cover image for Building great customer experiences

Building great customer experiences

Building great customer experiences

by

Shaw, Colin, 1958-

Format:

Books

Publication Date

2005

Excerpt:

1:OS-STUDENT

Available: Copies:

8.

Cover image for Business success through service excellence

Business success through service excellence

by

Clark, Moira.

Format:

Books

Publication Date

2004

Excerpt:

1:OS-STUDENT

Available: Copies:

9.

Cover image for Grasping service marketing

Grasping service marketing

Grasping service marketing

by

Jordaan, Yolanda.

Format:

Books

Publication Date

2004

Excerpt:

1:OS-STUDENT

Available: Copies:

10.

Cover image for Performance Research Associates' Delivering knock your socks off service.

Performance Research Associates' Delivering knock your socks off service.

by

Zemke, Ron.

Format:

Books

Publication Date

2003

Excerpt:

1:OS-STUDENT

Available: Copies:

11.

Cover image for The innovator's dilemma : the revolutionary book that will change the way you do business

The innovator's dilemma : the revolutionary book that will change the way you do business

The innovator's dilemma : the revolutionary book that will change the way you do business

by

Christensen, Clayton M.

Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html

Format:

Books

Publication Date

2003 2000

Excerpt:

1:OS-STUDENT

Available: Copies:

12.

Cover image for The innovator's solution : creating and sustaining successful growth

The innovator's solution : creating and sustaining successful growth

The innovator's solution : creating and sustaining successful growth

by

Christensen, Clayton M.

Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html

Format:

Books

Publication Date

2003

Excerpt:

1:OS-STUDENT

Available: Copies:

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Subject: Customer services.

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Christensen, Clayton M.

(2)

Jordaan, Yolanda.

(2)

(2)

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

Baker, Susan, 1958-

(1)

Barlow, Janelle, 1943-

(1)

(1)

Bitner, Mary Jo.

(1)

Bothma, Cornelius.

(1)

Callaghan, Bill.

(1)

Cant, M. C. (Michael Colin), 1957-

(1)

Cheverton, Peter.

(1)

Christensen, John, 1959-

(1)

(1)

Clow, Kenneth E.

(1)

Cook, Sarah, 1955-

(1)

Deepbrook Productions.

(1)

Dieffenbach, Michael.

(1)

Diggines, Colin.

(1)

(1)

Du Toit, Michael.

(1)

Evans, Wendy, 1940-

(1)

Film Ideas (Firm)

(1)

Fogli, Lawrence.

(1)

Gallagher, Richard S.

(1)

Glanz, Barbara A.

(1)

Gremler, Dwayne D.

(1)

Grèonroos, Christian, 1947-

(1)

Harris, Elaine K.

(1)

Harvard Business School.

(1)

(1)

(1)

Knapp, Duane E.

(1)

Kurtz, David L., 1941-

(1)

Lucas, Robert W.

(1)

Lundin, Stephen C., 1941-

(1)

Machado, Ricardo.

(1)

Magee, David, 1965-

(1)

Manning, Anthony D.

(1)

(1)

McColl, Rod, 1957-

(1)

(1)

Palmer, Adrian, 1955-

(1)

Patterson, John R. (John Rice), 1951-

(1)

Paul, Harry, 1950-

(1)

Performance Associates, Inc.

(1)

Performance Research Associates.

(1)

Prinsloo, Mélani.

(1)

Raynor, Michael E.

(1)

Rowson, Pauline.

(1)

(1)

Shaw, Colin, 1928-

(1)

Shaw, Colin, 1958-

(1)

Solomon, Robert.

(1)

Stewart, Paul, 1966-

(1)

(1)

Van Hooser, Phillip, 1957-

(1)

Vavra, Terry G.

(1)

(1)

Wellington, Patricia.

(1)

Young, Laurie, 1955-

(1)

Zanetti, Daniel.

(1)

Zeithaml, Valarie A.

(1)

(1)

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(45)

(1)

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(46)

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Subject

Customer relations.

(17)

Consumer satisfaction.

(7)

Customer loyalty.

(4)

Service industries -- Marketing.

(4)

Success in business.

(4)

(3)

Service industries.

(3)

Brand name products.

(2)

Creative ability in business.

(2)

Customer services -- Case studies.

(2)

Customer services -- Management.

(2)

Customer services -- Marketing.

(2)

(2)

Industrial management.

(2)

Marketing -- Management.

(2)

Advertisers -- Attitudes.

(1)

(1)

Automobile industry and trade -- Japan -- Management -- Case studies.

(1)

Automobile industry and trade -- Management.

(1)

Automobile industry and trade -- United States -- Management -- Case studies.

(1)

Betrekkinge met klante.

(1)

Business names.

(1)

Business planning.

(1)

(1)

(1)

Consumer Behavior.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Cultural relations.

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Management.

(1)

Customer relations -- Psychological aspects.

(1)

Customer services -- Psychological aspects.

(1)

Diens aan klante.

(1)

Dienstverlening.

(1)

Documentary films.

(1)

Employee motivation.

(1)

Films for the hearing impaired.

(1)

Instructional films.

(1)

Intercultural communication.

(1)

(1)

(1)

Klantgerichtheid.

(1)

Labor productivity.

(1)

Leadership -- Case studies.

(1)

(1)

(1)

Marketing -- Key accounts.

(1)

Meetings -- Planning.

(1)

(1)

Organisatieontwikkeling.

(1)

Organizational effectiveness.

(1)

Public Relations.

(1)

Quality assurance.

(1)

Quality control.

(1)

Relationship marketing.

(1)

Selling -- Key accounts.

(1)

Support services (Management)

(1)

Total quality management.

(1)

Toyota Jidōsha Kabushiki Kaisha -- Management.

(1)

Toyota Jidōsha Kabushiki Kaisha.

(1)

(1)

Video recordings for the hearing impaired.

(1)

(1)

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