Search Results for

|

|

|

Enable Accessibility Mode

|

Remember to clear the cache and close the browser window.

IIE Logo

Search Limit

Rooms Restriction Values

Search Field

Target Value

Limit Value

Restriction Value

Search For:

Advanced Search

Switch to list view

Switch to thumbnail view

Select an Action

Place Hold(s)
Add to My Lists
Email
Print

52 Results Found

Subscribe to search results

1 2 3 4 5

000000000000IIE

Print

Select a list

Make this your default list.

The following items were successfully added.

There was an error while adding the following items. Please try again.

One or more items could not be added because you are not logged in.

25.

Cover image for Branded customer service : the new competitive edge

Branded customer service : the new competitive edge

by

Barlow, Janelle, 1943-

Format:

Books

Publication Date

2006 2004

Available: Copies:

26.

Cover image for Service orientation : winning strategies and best practices

Service orientation : winning strategies and best practices

by

Allen, Paul R.

Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html

Format:

Books

Publication Date

2006

Available: Copies:

27.

Cover image for Amaze your customers! : creative tips on winning & keeping your customers

Amaze your customers! : creative tips on winning & keeping your customers

by

Zanetti, Daniel.

Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030518.html

Format:

Books

Publication Date

2006

Available: Copies:

28.

Cover image for Customer service delivery : research and best practices

Customer service delivery : research and best practices

by

Fogli, Lawrence.

Format:

Books

Publication Date

2006

Available: Copies:

29.

Cover image for Great customer connections : simple psychological techniques that guarantee exceptional service

Great customer connections : simple psychological techniques that guarantee exceptional service

by

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Available: Copies:

30.

Cover image for Connecting with your customers.

Connecting with your customers.

by

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Available: Copies:

31.

Cover image for The working world for young adults. Customer service an attitude not an occupation

The working world for young adults. Customer service an attitude not an occupation

The working world for young adults. Customer service an attitude not an occupation

by

Dieffenbach, Michael.

Format:

Video disc

Publication Date

2006

Available: Copies:

32.

Cover image for Revolutionize your customer experience / Colin Shaw.

Revolutionize your customer experience / Colin Shaw.

by

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Available: Copies:

33.

Cover image for Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

by

Van Hooser, Phillip, 1957-

Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html

Format:

Books

Publication Date

2005

Available: Copies:

34.

Cover image for Building great customer experiences

Building great customer experiences

by

Shaw, Colin, 1958-

Format:

Books

Publication Date

2005

Available: Copies:

35.

Cover image for Grasping service marketing

Grasping service marketing

Grasping service marketing

by

Jordaan, Yolanda.

Format:

Books

Publication Date

2004

Available: Copies:

36.

Cover image for Business success through service excellence

Business success through service excellence

by

Clark, Moira.

Format:

Books

Publication Date

2004

Available: Copies:

Select an Action

Place Hold(s)
Add to My Lists
Email
Print

1 2 3 4 5

Limit Search Results

Narrowed by:

Included

Subject: Customer services.

Access Level

Author

Christensen, Clayton M.

(2)

Jordaan, Yolanda.

(2)

Lucas, Robert W.

(2)

(2)

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

Baker, Susan, 1958-

(1)

Barlow, Janelle, 1943-

(1)

(1)

Bitner, Mary Jo.

(1)

Bothma, Cornelius.

(1)

Callaghan, Bill.

(1)

Cant, M. C. (Michael Colin), 1957-

(1)

Cheales, Peter.

(1)

Cheverton, Peter.

(1)

Christensen, John, 1959-

(1)

(1)

Clow, Kenneth E.

(1)

Cook, Sarah, 1955-

(1)

DeVrye, Catherine.

(1)

Deepbrook Productions.

(1)

Dieffenbach, Michael.

(1)

Diggines, Colin.

(1)

(1)

Du Toit, Michael.

(1)

Engelbrecht, Eugene.

(1)

Evans, Wendy, 1940-

(1)

Film Ideas (Firm)

(1)

Fogli, Lawrence.

(1)

Gallagher, Richard S.

(1)

Glanz, Barbara A.

(1)

Gremler, Dwayne D.

(1)

Griffiths, Andrew, 1966-

(1)

Grèonroos, Christian, 1947-

(1)

Harris, Elaine K.

(1)

Harvard Business School.

(1)

(1)

(1)

Knapp, Duane E.

(1)

Kurtz, David L., 1941-

(1)

Lucas, Robert W., author.

(1)

Lundin, Stephen C., 1941-

(1)

Machado, Ricardo.

(1)

Magee, David, 1965-

(1)

Manning, Anthony D.

(1)

(1)

McColl, Rod, 1957-

(1)

(1)

Palmer, Adrian, 1955-

(1)

Patterson, John R. (John Rice), 1951-

(1)

Paul, Harry, 1950-

(1)

Performance Associates, Inc.

(1)

Performance Research Associates.

(1)

Prinsloo, Mélani.

(1)

Raynor, Michael E.

(1)

Rowson, Pauline.

(1)

(1)

Shaw, Colin, 1928-

(1)

Shaw, Colin, 1958-

(1)

Solomon, Robert.

(1)

Stewart, Paul, 1966-

(1)

(1)

Van Hooser, Phillip, 1957-

(1)

Vavra, Terry G.

(1)

(1)

Wellington, Patricia.

(1)

Young, Laurie, 1955-

(1)

Zanetti, Daniel.

(1)

Zeithaml, Valarie A.

(1)

(1)

Format

(51)

(1)

Item Category 1

Non-Fiction Books

Prescribed Books

Recommended Books

Material Type

Audio-visual Material

Prescribed books

Recommended Books

Language

(52)

Library

RC Bloemfontein

RC Braamfontein

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

On-Shelf Faculty Commerce (IIE CAT only)

On-Shelf Lecturer

On-Shelf Student

Standard shelving location

Publication Date

Subject

Customer relations.

(19)

Consumer satisfaction.

(7)

Success in business.

(5)

Customer loyalty.

(4)

Service industries -- Marketing.

(4)

(3)

Service industries.

(3)

Brand name products.

(2)

Creative ability in business.

(2)

Customer services -- Case studies.

(2)

Customer services -- Management.

(2)

Customer services -- Marketing.

(2)

(2)

Industrial management.

(2)

Marketing -- Management.

(2)

Advertisers -- Attitudes.

(1)

(1)

Automobile industry and trade -- Japan -- Management -- Case studies.

(1)

Automobile industry and trade -- Management.

(1)

Automobile industry and trade -- United States -- Management -- Case studies.

(1)

Betrekkinge met klante.

(1)

Business names.

(1)

Business planning.

(1)

(1)

(1)

Consumer Behavior.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer complaints.

(1)

Cultural relations.

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Management.

(1)

Customer relations -- Psychological aspects.

(1)

Customer services -- Psychological aspects.

(1)

Diens aan klante.

(1)

Dienstverlening.

(1)

Documentary films.

(1)

Employee motivation.

(1)

Films for the hearing impaired.

(1)

Instructional films.

(1)

Intercultural communication.

(1)

(1)

(1)

Klantgerichtheid.

(1)

Labor productivity.

(1)

Leadership -- Case studies.

(1)

(1)

(1)

Marketing -- Key accounts.

(1)

Meetings -- Planning.

(1)

(1)

Organisatieontwikkeling.

(1)

Organizational effectiveness.

(1)

Public Relations.

(1)

Quality assurance.

(1)

Quality control.

(1)

Relationship marketing.

(1)

Sales management.

(1)

Selling -- Key accounts.

(1)

Support services (Management)

(1)

Total quality management.

(1)

Toyota Jidōsha Kabushiki Kaisha -- Management.

(1)

Toyota Jidōsha Kabushiki Kaisha.

(1)

(1)

Video recordings for the hearing impaired.

(1)

(1)

Item Available

Advanced Search Location

RC Bloemfontein

RC Braamfontein

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

{sortLabel}

	{facetName}	{results}

	{displayName}	{count}
{error}

Copyright 2020 Sirsi Corporation - Portfolio Version 5.0.2