. Interoganizational and global information systems -- 9. Knowledge management -- 10. Data management: warehousing

relationship management -- Ch. 7. Knowledge management -- Ch. 8. Business intelligence -- Ch. 9. Outsourcing

modern business games -- Ch. XII. Decision based on organizational knowledge, decision support systems

-commerce : digital markets, digital goods -- Managing knowledge -- Enhancing decision making -- Designing an

Knowledge management.

and Organizational Support Systems for the Digital Firm -- Ch. 10. Managing Knowledge for the Digital

. Enterprise applications and business process integration -- Ch. 11. Managing knowledge in the digital firm

. E-commerce : the Internet, intranets, and extranets -- Ch. 8. Data and knowledge management -- pt. 3

-- Systems for Supporting Knowledge Work -- Moving into the New Economy.

. Knowledge Management -- Pt. IV. Managerial and Decision Support Systems -- 10. Supporting Management and

Information Systems Function / David F. Feeny and Leslie P. Willcocks. 19. The Management of Knowledge Workers

systems ; The knowledge base ; The inference engine ; The knowledge acquisition and explanation subsystems