-- 10. Communicating vision and values -- 11. Building commitment to vision and values -- 12

. Customer relations management -- 15. Building a culture of flexibility -- 16. Moving ahead.

internationalization by building bridges among existing models / Alvaro Cuervo-Cazurra, Miguel Ramos -- Informal

-product businesses: building sustainable competitive advantages -- Strategic analysis and choice in the multibusiness

strategy. Building a capable organization. -- Managing internal operations: actions that facilitate

revenue growth through revenue productivity -- Building a growth budget -- Pinpointing opportunities for

-- Building strategy maps -- Building strategy maps in private sector companies -- Strategy scorecards in

Needs -- Ch. 8. The "R" Word ... -- Ch. 9. Building Like and Trust -- Ch. 10. Demonstrating Capabilities

: conditioning the customer -- Middle game : building a powerful position -- Late middle game positioning -- End

; Strategic analysis and choice in single -- or dominant -- product business, building sustainable competitive

-- Translating the Strategy to Operational Terms -- Building Strategy Maps -- Building Strategy Maps in Private

decision in strategy : commentary / Building blocks for strategy theory : resources, dynamic capabilities