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13.

Cover image for From products to services : insight and experience from companies which have embraced the service economy

From products to services : insight and experience from companies which have embraced the service economy

by

Young, Laurie, 1955-

Format:

Books

Publication Date

2008

Excerpt:

From products to services : insight and experience from companies which have embraced the service

Available: Copies:

14.

Cover image for Driving down cost : how to manage and cut costs - intelligently

Driving down cost : how to manage and cut costs - intelligently

by

Wileman, Andrew.

Format:

Books

Publication Date

2008

Excerpt:

Service industries -- Cost control.

Available: Copies:

15.

Cover image for Services marketing.

Services marketing.

by

Zeithaml, Valarie A.

Format:

Books

Publication Date

2008

Excerpt:

Service industries -- Marketing.

Available: Copies:

16.

Cover image for WTO -- trade in services

WTO -- trade in services

by

Wolfrum, Rudiger.

Format:

Books

Publication Date

2008

Excerpt:

Service industries -- Law and legislation.

Available: Copies:

17.

Cover image for Introduction to private security

Introduction to private security

Introduction to private security

by

Dempsey, John S.

Format:

Books

Publication Date

2008

Excerpt:

Private security services -- United States.

Available: Copies:

18.

Cover image for Service management and marketing : customer management in service competition

Service management and marketing : customer management in service competition

Service management and marketing : customer management in service competition

by

Grèonroos, Christian, 1947-

Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html

Format:

Books

Publication Date

2007

Excerpt:

Service management and marketing : customer management in service competition / Grèonroos

Available: Copies:

19.

Cover image for Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

by

Lovelock, Christopher H.

Inhaltsverzeichnis
Inhaltsverzeichnis
Table of contents http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2007

Excerpt:

Service industries -- Marketing.

Available: Copies:

20.

Cover image for Challenges of managing information quality in service organizations

Challenges of managing information quality in service organizations

by

Al-Hakim, Latif, 1946-

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006019120.html

Format:

Books

Publication Date

2007 2006

Excerpt:

Service industries -- Information technology -- Quality control.

Available: Copies:

21.

Cover image for Services marketing : concepts, strategies & cases

Services marketing : concepts, strategies & cases

by

Hoffman, K. Douglas.

Table of contents http://www.loc.gov/catdir/toc/fy0607/2005934852.html

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Marketing.

Available: Copies:

22.

Cover image for Marketing plans for service businesses : a complete guide

Marketing plans for service businesses : a complete guide

by

McDonald, Malcolm.

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Marketing.

Available: Copies:

23.

Cover image for 5S for service organizations and offices : a lean look at improvements

5S for service organizations and offices : a lean look at improvements

by

Sarkar, Debashis.

Table of contents http://www.loc.gov/catdir/toc/ecip0518/2005024847.html

Format:

Books

Publication Date

2006

Excerpt:

Service industries -- Quality control.

Available: Copies:

24.

Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors

Improving service quality in the global economy : achieving high performance in public and private sectors

by

Milakovich, Michael E.

Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html

Format:

Books

Publication Date

2006 2005

Excerpt:

Service industries -- Management.

Available: Copies:

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Author

Lovelock, Christopher H.

(5)

McDonald, Malcolm.

(3)

Palmer, Adrian, 1955-

(3)

(3)

Al-Hakim, Latif, 1946-

(2)

Bateson, John E. G.

(2)

Berndt, A. (Adele), 1966- editor.

(2)

Bitner, Mary Jo.

(2)

Boshoff, Christo, editor.

(2)

Gremler, Dwayne D.

(2)

Hoffman, K. Douglas.

(2)

Jordaan, Yolanda.

(2)

(2)

Zeithaml, Valarie A.

(2)

(1)

Baron, Steve (J. Steve)

(1)

Baschab, John, 1968-

(1)

Bordoloi, Sanjeev, author.

(1)

Boshoff, Christo.

(1)

Branston, Gill.

(1)

Brophy, Peter, 1950-

(1)

Bryson, J. R., 1963- editor.

(1)

Callaghan, Bill.

(1)

Clark, Graham, 1949- author.

(1)

(1)

Clow, Kenneth E.

(1)

Coulling, Kate.

(1)

Daniels, P. W. (Peter Walters), 1945-

(1)

Daniels, P. W., editor.

(1)

Dempsey, John S.

(1)

Diebold, Nicolas F.

(1)

Dierdonck, R. van (Roland)

(1)

Djellal, Faridah.

(1)

Drew, John, 1970-

(1)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(1)

Engelbrecht, Willy Hannes, 1988- editor.

(1)

Fay, John, 1934-

(1)

Feinaugle, Clemens.

(1)

Fisk, Raymond P.

(1)

Fitzsimmons, James A.

(1)

Fitzsimmons, James A., author.

(1)

Fitzsimmons, Mona J.

(1)

Fitzsimmons, Mona J., author.

(1)

(1)

(1)

Gallouj, Faïz.

(1)

(1)

Goldsby, Michael G., author.

(1)

Great Britain. Office of Government Commerce.

(1)

Grimshaw, Damian.

(1)

Grove, Stephen J. (Stephen John), 1950-

(1)

Grèonroos, Christian, 1947-

(1)

Harris, Kim, 1957-

(1)

Helsdingen, Piet van.

(1)

(1)

Hoffman, K. Douglas. Essentials of services marketing.

(1)

(1)

Hornsby, Jeffrey S. (Jeffrey Scott), 1959- author.

(1)

Hsu, Cheng, 1951-

(1)

Jansson, Jan Owen.

(1)

Jaworski, Bernard J.

(1)

John, Joby, 1957-

(1)

Johnston, Robert, 1953- author.

(1)

Johnston, Robert.

(1)

Jooste, Susina, editor

(1)

(1)

Kotler, Philip.

(1)

Kuratko, Donald F., author.

(1)

Kurtz, David L., 1941-

(1)

(1)

Looy, Bart van.

(1)

Lucas, Rosemary.

(1)

Mancini, Marc, 1946-

(1)

(1)

Mbigi, Lovemore.

(1)

McCallum, Blair.

(1)

McColl, Rod, 1957-

(1)

McDonald, Malcolm. Marketing planning for services.

(1)

Milakovich, Michael E.

(1)

Milligan, Andy.

(1)

Miozzo, Marcela, 1963-

(1)

(1)

Mullins, John W. (John Walker)

(1)

Pant, Somendra.

(1)

Piot, Jon, 1966-

(1)

Pirrie, Angela.

(1)

Prinsloo, Mélani.

(1)

Raa, Thijs ten.

(1)

(1)

Rayport, Jeffrey F.

(1)

Roggenhofer, Stefan.

(1)

Rose-Ackerman, Susan.

(1)

Salvendy, Gavriel, 1938-

(1)

(1)

Sarkar, Debashis.

(1)

Schneider, Jakob (Economist)

(1)

Sherman, H. David.

(1)

Shinkins, Sadie.

(1)

Shulver, Michael, author.

(1)

(1)

Slack, Nigel, author.

(1)

Sletten, Eric, 1954-

(1)

(1)

(1)

Stickdorn, Marc, author.

(1)

Stoll, Peter-Tobias.

(1)

Søreide, Tina.

(1)

Taylor, Peter J.

(1)

(1)

Turban, Efraim.

(1)

Walker, Orville C.

(1)

Wileman, Andrew.

(1)

Wilson, Aubrey.

(1)

Wolfrum, Rudiger.

(1)

World Scientific (Firm)

(1)

Wright, J. Nevan.

(1)

Wright, Lauren.

(1)

(1)

Young, Laurie, 1955-

(1)

Zhu, Joe, 1968-

(1)

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(1)

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Subject

Service industries -- Marketing.

(21)

Service industries -- Management.

(13)

Service industries.

(8)

Customer services.

(7)

Marketing -- Management.

(7)

Professions -- Marketing.

(6)

(5)

Information technology -- Management.

(4)

Customer services -- South Africa -- Marketing.

(3)

Marketing -- South Africa -- Management.

(3)

Marketing -- South Africa.

(3)

Professions -- South Africa -- Marketing.

(3)

Service industries -- Planning.

(3)

Service industries -- South Africa -- Marketing.

(3)

Customer services -- Marketing.

(2)

Industrial management.

(2)

Industries -- Security measures.

(2)

Organizational change.

(2)

Private security services.

(2)

Advertising -- Brand name products.

(1)

Asia -- Economic conditions.

(1)

Business Marketing

(1)

Business enterprises -- Africa.

(1)

Business enterprises -- Computer networks.

(1)

Business services

(1)

Cities and towns.

(1)

(1)

Corporations -- Finance -- Management.

(1)

Corruption -- Economic aspects.

(1)

(1)

Creative ability in business.

(1)

Customer services -- Management

(1)

Customer services -- Management.

(1)

Customer services -- Marketing -- Management.

(1)

Data envelopment analysis.

(1)

Database management -- Quality control.

(1)

(1)

Dienstensector.

(1)

Dienstleistung.

(1)

Dienstleistungsbetrieb.

(1)

Dienstleistungssektor.

(1)

Economic geography.

(1)

Electronic commerce -- Case studies.

(1)

Electronic commerce -- Management.

(1)

Electronic commerce -- Planning.

(1)

Electronic commerce.

(1)

Export marketing -- United States -- Management.

(1)

(1)

Food service -- Handbooks, manuals, etc.

(1)

Food service management.

(1)

(1)

General Agreement on Trade in Services

(1)

(1)

Hospitality industry -- Personnel management.

(1)

Human engineering -- Handbooks, manuals, etc.

(1)

Industries -- Security measures

(1)

Information networks.

(1)

Information resources management -- Quality control.

(1)

Information resources management.

(1)

Information services -- Great Britain -- Administration.

(1)

Input-output analysis.

(1)

Intergovernmental cooperation.

(1)

International business enterprises -- United States -- Management.

(1)

Internationale ondernemingen.

(1)

Knowledge management.

(1)

(1)

Leisure industry -- Great Britain.

(1)

Leisure industry.

(1)

Library administration -- Great Britain.

(1)

Marketing -- Gestion.

(1)

Marketing -- Key accounts.

(1)

(1)

(1)

(1)

Office management.

(1)

Personnel management -- Technological innovations.

(1)

Personnel management.

(1)

Political corruption -- Economic aspects.

(1)

Private security services -- United States.

(1)

Product management.

(1)

Quality control.

(1)

Quality function deployment.

(1)

Relationship marketing.

(1)

Service industries -- Cost control.

(1)

Service industries -- Government policy.

(1)

Service industries -- Information technology -- Management.

(1)

Service industries -- Information technology -- Quality control.

(1)

Service industries -- Labor productivity.

(1)

Service industries -- Law and legislation.

(1)

Service industries -- Management

(1)

Service industries -- Marketing -- Case studies.

(1)

Service industries -- Marketing -- Management.

(1)

Service industries -- Quality control.

(1)

Service industries -- Technological innovations -- Management.

(1)

Service industries -- Technological innovations.

(1)

Service industries -- United States -- Management.

(1)

Service industries -- United States -- Marketing.

(1)

Service industries Foreign trade

(1)

Service industries workers.

(1)

Service sector.

(1)

Services -- Gestion.

(1)

Services -- Marketing.

(1)

Strategisch management.

(1)

Technological innovations -- Economic aspects.

(1)

Technological innovations.

(1)

Total quality management

(1)

Total quality management -- Great Britain.

(1)

Tourism -- Great Britain.

(1)

Tourism -- Marketing.

(1)

Tourism -- Personnel management.

(1)

(1)

Trade regulation.

(1)

(1)

(1)

Vocational qualifications -- Great Britain.

(1)

(1)

World Trade Organization.

(1)

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