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25.

Cover image for Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

26.

Cover image for Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

by

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

27.

Cover image for The progressive audit : a toolkit for improving your organizational quality culture

The progressive audit : a toolkit for improving your organizational quality culture

The progressive audit : a toolkit for improving your organizational quality culture

by

Pfannerstill, Robert, 1951-

Table of contents http://www.loc.gov/catdir/toc/ecip0514/2005017090.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

28.

Cover image for Process improvement and quality management in the retail industry

Process improvement and quality management in the retail industry

Process improvement and quality management in the retail industry

by

George, Stephen, 1948-

Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005020230.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020230-d.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

29.

Cover image for Quality : a corporate force : managing for excellence

Quality : a corporate force : managing for excellence

Quality : a corporate force : managing for excellence

by

Aikens, C. Harold.

Table of contents http://www.loc.gov/catdir/toc/ecip0512/2005013503.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

30.

Cover image for Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

by

Rampersad, Hubert K.

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

31.

Cover image for Service is front stage : positioning services for value advantage

Service is front stage : positioning services for value advantage

by

Teboul, James

Format:

Regular print

Publication Date

2006

Excerpt:

Total quality management

Available: Copies:

32.

Cover image for The management and control of quality

The management and control of quality

by

Evans, James R. (James Robert), 1950-

Format:

Books

Publication Date

2005

Excerpt:

Total quality management.

Available: Copies:

33.

Cover image for The essentials of the new workplace : a guide to the human impact of modern working practices

The essentials of the new workplace : a guide to the human impact of modern working practices

by

Holman, David (David J.)

Format:

Books

Publication Date

2005

Excerpt:

Quality of work life.

Available: Copies:

34.

Cover image for Quality and performance excellence in higher education : Baldrige on campus

Quality and performance excellence in higher education : Baldrige on campus

Quality and performance excellence in higher education : Baldrige on campus

by

Sorensen, Charles W. (Charles William), 1941-2018.

Format:

Books

Publication Date

2005

Excerpt:

Total quality management in higher education -- United States -- Case studies.

Available: Copies:

35.

Cover image for Quality management : creating and sustaining organizational effectiveness

Quality management : creating and sustaining organizational effectiveness

by

Summers, Donna C. S.

Format:

Books

Publication Date

2005

Excerpt:

Total quality management.

Available: Copies:

36.

Cover image for Continuous quality improvement in higher education

Continuous quality improvement in higher education

by

Dew, John R.

Format:

Books

Publication Date

2004

Excerpt:

Total quality management in higher education -- United States.

Available: Copies:

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Author

Evans, James R. (James Robert), 1950-

(2)

Oakland, John S.

(2)

Adendorff, S. A. (Susanna Aletta), 1961-

(1)

Aikens, C. Harold.

(1)

Alderman, Jerry D.

(1)

Allen, Kathleen R.

(1)

Ambe, Intaher Marcus.

(1)

(1)

Badenhorst, J. A. (Johanna Adolphina), 1954-

(1)

Barkley, Bruce, 1939-

(1)

(1)

(1)

Beets, Peter, author.

(1)

Bell, Cecil, 1935-

(1)

Benson, George, 1970-

(1)

Besterfield, Dale H.

(1)

Botha, Tersia, 1967-

(1)

Brophy, Peter, 1950-

(1)

Bueno-Rodriquez, Luis.

(1)

Clegg, Stewart.

(1)

Cook, Sarah, 1955-

(1)

Cortada, James W.

(1)

Coulling, Kate.

(1)

Coyle, John J. (John Joseph), 1935- author.

(1)

(1)

Davis, Stanley, 1931-

(1)

Dean, James W. Evans, James R.

(1)

(1)

Dowding, Lesley.

(1)

French, Wendell L., 1923-

(1)

Furst-Bowe, Julie A.

(1)

George, Stephen, 1948-

(1)

Goetsch, David L.

(1)

Hisrich, Robert D., author.

(1)

Hodgetts, Richard M.

(1)

Holman, David (David J.)

(1)

(1)

Ibarra Colado, Eduardo.

(1)

Institute of Management.

(1)

Jabri, Muayyad.

(1)

Jacka, J. Mike.

(1)

Julnes, Patria de Lancer.

(1)

Kanjee, Anil, editor.

(1)

Keller, Paulette J.

(1)

Kermally, Sultan.

(1)

Knapp, Donna, author.

(1)

Kotler, Philip.

(1)

Kotter, John P., 1947-

(1)

Krajewski, Lee J.

(1)

Kuratko, Donald F.

(1)

Kusek, Jody Zall, 1952-

(1)

Lawler, Edward E., III

(1)

Le Grange, Lesley, author.

(1)

Lindsay, William M.

(1)

Longest, Beaufort B., Jr., author.

(1)

Lundie, Sampie, author.

(1)

Manning, Anthony D.

(1)

Mauch, Peter D., 1954-

(1)

Meyer, Marshall W.

(1)

Michelli, Joseph A., 1960-

(1)

(1)

Mohrman, Susan Albers.

(1)

Morgan, Nicholas I.

(1)

Munier, Nolberto, author.

(1)

Nearing, Molly McGowan.

(1)

Nkomo, Mokubung, editor

(1)

Oliver Wight International, inc.

(1)

Omachonu, Vincent K.

(1)

Omachonu, Vincent K. Principles of total quality.

(1)

Page, Stephen, 1963-

(1)

Pfannerstill, Robert, 1951-

(1)

(1)

Porter, L. J. Porter, Leslie J.

(1)

Rampersad, Hubert K.

(1)

Reddy, Chris, author.

(1)

(1)

Ritzman, Larry P.

(1)

(1)

Ryan, Chris, 1945-

(1)

Sayed, Yusuf, editor.

(1)

Saylor, James H., 1947-

(1)

Schonberger, Richard.

(1)

(1)

Smit, Elsabé, 1958-

(1)

Smith, Aaron, 1972-

(1)

Sorensen, Charles W. (Charles William), 1941-2018.

(1)

Sower, Victor E.

(1)

Stewart, Bob, 1946-

(1)

Summers, Donna C. S.

(1)

(1)

Swink, Morgan, 1959-

(1)

Tanner, S. J. Tanner, Steve J.

(1)

(1)

Thomas, Chris, 1956-

(1)

(1)

Van Biljon, E. H. B. (Ernst Hendrik Bernardus)

(1)

(1)

Weimerskirch, Arnold, 1936-

(1)

Wight, Oliver W.

(1)

(1)

(1)

Format

(59)

Electronic Resources

(2)

(1)

Item Category 1

Material Type

Language

(62)

Library

Shelf Location

Publication Date

Subject

Total quality management.

(25)

Quality control.

(7)

Organizational effectiveness.

(4)

Production management.

(4)

Business logistics.

(3)

Customer relations.

(3)

Industrial management.

(3)

Organizational change.

(3)

Performance -- Measurement.

(3)

Strategic planning.

(3)

Business planning.

(2)

Customer services.

(2)

Entrepreneurship.

(2)

Kwaliteitszorg.

(2)

(2)

(2)

Organizational Innovation.

(2)

Project management.

(2)

Quality assurance.

(2)

Quality control -- Standards.

(2)

Qualitätsmanagement.

(2)

Six sigma (Quality control standard)

(2)

Small business -- Management.

(2)

Total Quality Management.

(2)

Administración de calidad total.

(1)

Administrative agencies -- Auditing.

(1)

Administrative agencies -- Management.

(1)

Auditing, Internal.

(1)

(1)

(1)

Betrekkinge met klante.

(1)

Capacidad empresarial -- Estados Unidos.

(1)

Changement organisationnel.

(1)

Commerce de dâetail -- Gestion.

(1)

Comparative management.

(1)

Computer industry -- Customer services.

(1)

Computer service industry -- Customer services.

(1)

Computer service industry -- Vocational guidance.

(1)

Computer technical support -- Customer services -- Handbooks, manuals, etc.

(1)

Computer technical support.

(1)

Construction industry -- Risk management.

(1)

Corporate culture.

(1)

Customer services -- Management

(1)

(1)

Diens aan klante.

(1)

Education and state -- South Africa.

(1)

Educational accountability -- South Africa.

(1)

Educational evaluation -- South Africa.

(1)

Educational planning -- South Africa.

(1)

Engineering -- Management.

(1)

Entrepreneuriat.

(1)

Entrepreneurship -- Case studies.

(1)

Entrepreneurship -- United States.

(1)

Entreprises -- Planification.

(1)

(1)

Gestion d'entreprise.

(1)

(1)

Government productivity -- Developing countries -- Evaluation.

(1)

Government productivity.

(1)

Health Planning -- methods.

(1)

Health Services Administration.

(1)

Health services administration.

(1)

Human-machine systems.

(1)

Industrial organization.

(1)

Industrial productivity -- Measurement.

(1)

Industrial relations.

(1)

Information services -- Great Britain -- Administration.

(1)

International business enterprises -- Case studies.

(1)

International business enterprises.

(1)

Job satisfaction.

(1)

(1)

Klantgerichtheid.

(1)

Konkurrenceevne.

(1)

Kvalitetskontrol.

(1)

Kvalitetskontroll.

(1)

Kvalitetsledelse.

(1)

Kvalitetspriser.

(1)

Library administration -- Great Britain.

(1)

Malcolm Baldrige National Quality Award.

(1)

Management -- Employee participation -- United States.

(1)

Management -- South Africa.

(1)

(1)

Manufacturing resource planning.

(1)

Marketing -- Gestion.

(1)

Marketing -- Management.

(1)

Marketing channels -- Management.

(1)

Marketingmanagement.

(1)

(1)

New business enterprises -- Management.

(1)

New business enterprises -- United States.

(1)

Nonprofit organizations -- Management.

(1)

Nouvelles entreprises -- Gestion.

(1)

Nuevas empresas.

(1)

Nursing services -- Administration.

(1)

Organisatieontwikkeling.

(1)

Organisationsentwicklung.

(1)

Organization and Administration.

(1)

Organizational change -- Management.

(1)

Organizational effectiveness -- Measurement.

(1)

Pequeñas y medianas empresas -- Estados Unidos.

(1)

Performance standards -- Developing countries -- Evaluation.

(1)

Personnel Management.

(1)

Personnel management -- South Africa.

(1)

Physical distribution of goods -- Management.

(1)

Production control.

(1)

Program Evaluation.

(1)

Psychology, Industrial.

(1)

Public administration -- Developing countries -- Evaluation.

(1)

Public health administration.

(1)

Quality control

(1)

Quality control -- Encyclopedias.

(1)

Quality of work life.

(1)

Qualitâe totale.

(1)

Reengineering (Management)

(1)

Reengineering (Management) -- United States.

(1)

Retail trade -- Management.

(1)

Schools -- South Africa.

(1)

Self-actualization (Psychology)

(1)

Self-assessment.

(1)

Self-management (Psychology)

(1)

Service industries -- Management

(1)

Small business -- United States.

(1)

Sports -- Administration.

(1)

Sports administration -- Australia.

(1)

Structural Adjustment.

(1)

Success in business.

(1)

(1)

Total quality control.

(1)

Total quality management

(1)

Total quality management -- Case studies.

(1)

Total quality management -- Encyclopedias.

(1)

Total quality management -- Great Britain.

(1)

Total quality management -- Study and teaching -- South Africa.

(1)

Total quality management -- United States.

(1)

Total quality management in education -- South Africa.

(1)

Total quality management in government -- Developing countries -- Evaluation.

(1)

Total quality management in higher education -- United States -- Case studies.

(1)

Total quality management in higher education -- United States.

(1)

(1)

UCLA Health System.

(1)

Universities and colleges -- United States -- Administration -- Case studies.

(1)

Universities and colleges -- United States -- Administration.

(1)

(1)

Work environment.

(1)

computer applications.

(1)

information services.

(1)

information systems.

(1)

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