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1.

Cover image for Researching customer satisfaction & loyalty : how to find out what people really think

Researching customer satisfaction & loyalty : how to find out what people really think

by

Szwarc, Paul.

Format:

Books

Publication Date

2005

Excerpt:

Consumer satisfaction.

Available: Copies:

2.

Cover image for Building great customer experiences

Building great customer experiences

by

Shaw, Colin, 1958-

Format:

Books

Publication Date

2005

Excerpt:

Consumer satisfaction.

Available: Copies:

3.

Cover image for Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

by

Thompson, Harvey.

Format:

Books

Publication Date

2004

Excerpt:

Consumer satisfaction.

Available: Copies:

4.

Cover image for Mass affluence : seven new rules of marketing to today's consumer

Mass affluence : seven new rules of marketing to today's consumer

by

Nunes, Paul, 1963-

Table of contents http://www.loc.gov/catdir/toc/ecip0415/2004002471.html

Format:

Books

Publication Date

2004

Excerpt:

Consumer satisfaction -- United States.

Available: Copies:

5.

Cover image for Consumers

by

Arnould, Eric J.

Table of contents http://catdir.loc.gov/catdir/toc/mh031/2002041065.html
Publisher description http://catdir.loc.gov/catdir/description/mh031/2002041065.html

Format:

Books

Publication Date

2004

Excerpt:

Consumer behavior -- United States.

Available: Copies:

6.

Cover image for Customer behaviour : consumer behaviour and beyond

Customer behaviour : consumer behaviour and beyond

by

Widing, Robert E.

Format:

Books

Publication Date

2003

Excerpt:

Consumer satisfaction.

Available: Copies:

7.

Cover image for Marketing : connecting with customers

Marketing : connecting with customers

by

Harrell, Gilbert D.

Format:

Books

Publication Date

2002

Excerpt:

Consumer satisfaction.

Available: Copies:

8.

Cover image for Consumer behaviour : implications for marketing strategy

Consumer behaviour : implications for marketing strategy

Consumer behaviour : implications for marketing strategy

by

Neal, Cathy M.

Format:

Books

Publication Date

2002

Excerpt:

Consumer behaviour : implications for marketing strategy / Neal, Cathy M.

Available: Copies:

9.

Cover image for Principles of marketing

Principles of marketing

Principles of marketing

by

Kotler, Philip.

Format:

Electronic Resources

Publication Date

2001

Excerpt:

-- Developing marketing opportunities and strategies. Marketing research and information systems -- Consumer

Available: Copies:

10.

Cover image for The agenda : what every business must do to dominate the decade

The agenda : what every business must do to dominate the decade

by

Hammer, Michael, 1948-

Format:

Books

Publication Date

2001

Excerpt:

Consumer satisfaction.

Available: Copies:

11.

Cover image for The loyalty effect : the hidden force behind growth, profits, and lasting value

The loyalty effect : the hidden force behind growth, profits, and lasting value

by

Reichheld, Frederick F.

Format:

Books

Publication Date

2001 1996

Excerpt:

Consumer satisfaction.

Available: Copies:

12.

Cover image for Emotion marketing : the Hallmark way of winning customers for life

Emotion marketing : the Hallmark way of winning customers for life

by

Robinette, Scott.

Contributor biographical information http://www.loc.gov/catdir/bios/mh041/00065374.html
Publisher description http://www.loc.gov/catdir/description/mh021/00065374.html
Table of contents http://www.loc.gov/catdir/toc/mh021/00065374.html

Format:

Books

Publication Date

2001

Excerpt:

Consumer satisfaction.

Available: Copies:

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Consumer satisfaction.

(25)

Customer relations.

(11)

(9)

Customer services.

(7)

Consumer behavior.

(6)

Marketing -- Management.

(5)

Strategic planning.

(4)

Consumer behavior -- United States.

(3)

Consumers' preferences.

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Customer loyalty.

(3)

Job satisfaction.

(3)

(2)

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Consumer satisfaction -- Evaluation.

(2)

(2)

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(2)

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Affluent consumers -- United States.

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Comportamiento del consumidor -- Estados Unidos.

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(1)

Consumer behavior -- Australia.

(1)

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(1)

Consumer behavior -- New Zealand.

(1)

Consumer behavior -- United States -- Case studies.

(1)

Consumer satisfaction -- South Africa.

(1)

Consumer satisfaction -- United States.

(1)

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