Planning and Customer Loyalty Programs -- 6.Data Basics -- Data and Databases -- Databases in a Nutshell

processing models -- 3.7.Customer buying models -- 3.8.Loyalty models -- 3.9.Social media models -- 3.10

transform their "sales" approaches to grow revenue, and enhance customer and brand loyalty. This book

Customer service : skills for success / Lucas, Robert W.

The little book of big customer satisfaction measurement / Rao, Ajit, 1962-

-- 11.Exploring Hybrid Channels from the Customer Perspective: Offering Channels That Meet Customers

-- Organisational buying behaviour -- Consumer loyalty -- Building relationships with customers -- The online world

Customer loyalty.

loyalty and profits. But is it true that firms that engage in social action will be rewarded with a good

implementing effective recovery strategies -- 14. Strategies for facilitating customer loyalty & retention

, and draw customers / Cakim, Idil Miriam, 1974-

customer loyalty. Leverage the power of design thinking and psychological research with practical