the telephone, they're in for a serious case of mistaken cultural identity. With a penchant for all

. Telephone and Internet Focus Group Interviewing -- Ch. 12. Focus Group Interviewing Within the Organization

Overview for the new administrative assistant -- Daily routine -- Telephone usage -- Mail services

Surveillance 135 -- Chapter 11 Informants 173 -- Chapter 12 Trash Cover 219 -- Chapter 13 Pretext Telephone

questions -- Winning words and soothing phrases -- Facts for face-to-face -- Tips for telephone talk

interviewees and interviewers -- Ch. 15. Managing meetings and telephone work -- Ch. 16. Ethics and law for

Internet telephony.

Internet surveys / Alan Vaux, Chad S. Briggs -- 14. Conducting telephone surveys / Peter Y. Chen, Yueng

. Standardized telephone triage practice : impact of protocol implementation on reported job stress and

telephone voice and manner -- The principle of right timing -- Magnetic prospecting -- Magnetic follow

hard-to-reach populations using telephone interviews / Jennifer L. Gregg and Pamela Whitten -- Using

-- Interpreting scores -- Face-to-face feedback -- Written reports -- Telephone feedback -- Ethics and data