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1. 
Cover image for Aftermarketing : how to keep customers for life through relationship marketing
Aftermarketing : how to keep customers for life through relationship marketing
by 
Vavra, Terry G.
Format: 
Books
Publication Date 
1995
Excerpt: 
Communications -- Ch. 6. Establishing a Formal Dialogue: Satisfaction Measurement -- Appendix 6: Who's Satisfying
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2. 
Cover image for Aspects of film and television communication
Aspects of film and television communication
by 
Fourie, Pieter J. (Pieter Jacobus), 1950-
Format: 
Books
Publication Date 
1988
Excerpt: 
Aspects of film and television communication / Fourie, Pieter J. (Pieter Jacobus), 1950-
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3. 
Cover image for Culture, society, and the media
Culture, society, and the media
by 
Gurevitch, Michael.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0648/88029700-d.html
Format: 
Books
Publication Date 
1988 1982
Excerpt: 
Mass media -- Social aspects -- Great Britain.
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4. 
Cover image for Managing media organizations : effective leadership of the media
Managing media organizations : effective leadership of the media
by 
Lavine, John M.
Format: 
Books
Publication Date 
1987
Excerpt: 
Longman series in public communication.
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