principles so that they can function more efficiently and effectively as workers, managers, decision makers

1. An introduction to customer care -- 2. How managers need to drive and support a service strategy

global business mindset for managers of small, medium and large companies.

managers with both the business skills and an understanding of tourism, which will enhance their employment

comfortable working with the numbers to manage their departments effectively. This insight will equip managers

Self leadership and the one minute manager : increasing effectiveness through situational self

through the on-the-job issues and technical problems that sports managers have to address every day.

for managers -- Analyst training program -- Discovering DNS -- Harnessing the power of session data

The on-time, on-target manager : how a 'last-minute manager' conquered procrastination / Blanchard

Teaching in South African schools : the teacher as leader, administrator and manager / Pretorius

The one minute manager balances work and life : invaluable advice for getting the most out of life /

Managers and Management -- History Module: The Historical Roots of Contemporary Management