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1. 
Cover image for Aftermarketing : how to keep customers for life through relationship marketing
Aftermarketing : how to keep customers for life through relationship marketing
by 
Vavra, Terry G.
Format: 
Books
Publication Date 
1995
Excerpt: 
Consumer satisfaction.
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2. 
Cover image for Understanding and managing stress : a book of readings
Understanding and managing stress : a book of readings
Understanding and managing stress : a book of readings
by 
Adams, John D., 1942-
Format: 
Books
Publication Date 
1980
Excerpt: 
., and Bagot, D.S. Correlates of job stress and job satisfaction for minority professionals in
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