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1. 
Cover image for Using your emotional intelligence to develop others
Using your emotional intelligence to develop others
by 
Caldwell, Sheri.
Format: 
Books
Publication Date 
2009
Excerpt: 
Customer services -- Psychological aspects.
Available: Copies:
2. 
Cover image for Sourcing and supply chain management
Sourcing and supply chain management
by 
Handfield, Robert B.
Format: 
Books
Publication Date 
2009
Excerpt: 
Sourcing and supply chain management / Handfield, Robert B.
Available: Copies:
3. 
Cover image for Marketing management
Marketing management
by 
Kotler, Philip.
Table of contents Kostenfrei
E-book - Full text Myilibrary. You can only view this e-book online and not download it
Table of contents http://catdir.loc.gov/catdir/toc/ecip087/2008000337.html
Format: 
Books
Publication Date 
2009
Excerpt: 
Marketing management / Kotler, Philip.
Available: Copies:
4. 
Cover image for Open innovation in the financial services : growing through openness, flexibility and customer integration
Open innovation in the financial services : growing through openness, flexibility and customer integration
Open innovation in the financial services : growing through openness, flexibility and customer integration
by 
Fasnacht, Daniel, 1964-
Format: 
Books
Publication Date 
2009
Excerpt: 
Open innovation in the financial services : growing through openness, flexibility and customer
Available: Copies:
5. 
Cover image for Strategy, innovation, and change : challenges for management
Strategy, innovation, and change : challenges for management
by 
Murray, John A., 1948-
Format: 
Books
Publication Date 
2008
Excerpt: 
Strategy, innovation, and change : challenges for management / Murray, John A., 1948-
Available: Copies:
6. 
Cover image for Customer care excellence : how to create an effective customer focus
Customer care excellence : how to create an effective customer focus
by 
Cook, Sarah, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-
Available: Copies:
7. 
Cover image for Managing supply chains : a logistics approach with student CD
Managing supply chains : a logistics approach with student CD
by 
Langley, C. John, 1946-
Format: 
Books
Publication Date 
2008
Excerpt: 
Coyle, John J. (John Joseph), 1935- Management of business logistics.
Available: Copies:
8. 
Cover image for Innovation and the creative process : towards innovation with care
Innovation and the creative process : towards innovation with care
by 
Fuglsang, Lars.
Format: 
Books
Publication Date 
2008
Excerpt: 
Technological innovations -- Management.
Available: Copies:
9. 
Cover image for Supply chain management : strategy, planning, and operation
Supply chain management : strategy, planning, and operation
by 
Chopra, Sunil, 1960-
Format: 
Books
Publication Date 
2007
Excerpt: 
Customer services -- Management.
Available: Copies:
10. 
Cover image for Service management and marketing : customer management in service competition
Service management and marketing : customer management in service competition
Service management and marketing : customer management in service competition
by 
Grèonroos, Christian, 1947-
Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html
Format: 
Books
Publication Date 
2007
Excerpt: 
Service management and marketing : customer management in service competition / Grèonroos
Available: Copies:
11. 
Cover image for How Toyota became #1 : leadership lessons from the world's greatest car company
How Toyota became #1 : leadership lessons from the world's greatest car company
by 
Magee, David, 1965-
Format: 
Books
Publication Date 
2007
Excerpt: 
Customer services -- Case studies.
Available: Copies:
12. 
Cover image for Business marketing management : B2B
Business marketing management : B2B
by 
Hutt, Michael D.
Table of contents Kostenfrei
Table of contents http://catdir.loc.gov/catdir/toc/fy0705/2006924824.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/2006924824-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1215/2006924824-d.html
Format: 
Books
Publication Date 
2007
Excerpt: 
Business marketing management : B2B / Hutt, Michael D.
Available: Copies:
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Kotler, Philip.
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Armstrong, Gary (Gary M.)
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Chopra, Sunil, 1960-
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Meindl, Peter, 1970-
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Berndt, A. (Adele), 1966- editor.
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