Search Results for Consumer satisfaction.

|

|

|

Enable Accessibility Mode

|

Remember to clear the cache and close the browser window.

IIE Logo

Search Limit

Rooms Restriction Values

Search Field

Target Value

Limit Value

Restriction Value

Search For:

Advanced Search

Switch to list view

Switch to thumbnail view

Select an Action

Place Hold(s)
Add to My Lists
Email
Print

43 Results Found

Subscribe to search results

1 2 3 4

000000000000IIE

Print

Select a list

Make this your default list.

The following items were successfully added.

There was an error while adding the following items. Please try again.

One or more items could not be added because you are not logged in.

25.

Cover image for Researching customer satisfaction & loyalty : how to find out what people really think

Researching customer satisfaction & loyalty : how to find out what people really think

by

Szwarc, Paul.

Format:

Books

Publication Date

2005

Excerpt:

Consumer satisfaction.

Available: Copies:

26.

Cover image for Building great customer experiences

Building great customer experiences

Building great customer experiences

by

Shaw, Colin, 1958-

Format:

Books

Publication Date

2005

Excerpt:

Consumer satisfaction.

Available: Copies:

27.

Cover image for Mass affluence : seven new rules of marketing to today's consumer

Mass affluence : seven new rules of marketing to today's consumer

by

Nunes, Paul, 1963-

Table of contents http://www.loc.gov/catdir/toc/ecip0415/2004002471.html

Format:

Books

Publication Date

2004

Excerpt:

Consumer satisfaction -- United States.

Available: Copies:

28.

Cover image for Consumers

by

Arnould, Eric J.

Table of contents http://catdir.loc.gov/catdir/toc/mh031/2002041065.html
Publisher description http://catdir.loc.gov/catdir/description/mh031/2002041065.html

Format:

Books

Publication Date

2004

Excerpt:

Consumer behavior -- United States.

Available: Copies:

29.

Cover image for Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

by

Thompson, Harvey.

Format:

Books

Publication Date

2004

Excerpt:

Consumer satisfaction.

Available: Copies:

30.

Cover image for Customer behaviour : consumer behaviour and beyond

Customer behaviour : consumer behaviour and beyond

by

Widing, Robert E.

Format:

Books

Publication Date

2003

Excerpt:

Consumer satisfaction.

Available: Copies:

31.

Cover image for A framework for marketing management

A framework for marketing management

by

Kotler, Philip.

Format:

Books

Publication Date

2003

Excerpt:

. Analyzing Consumer Markets and Buyer Behavior -- 7. Analyzing Business Markets and Buyer Behavior -- 8

Available: Copies:

32.

Cover image for Marketing : connecting with customers

Marketing : connecting with customers

by

Harrell, Gilbert D.

Format:

Books

Publication Date

2002

Excerpt:

Consumer satisfaction.

Available: Copies:

33.

Cover image for Consumer behaviour : implications for marketing strategy

Consumer behaviour : implications for marketing strategy

Consumer behaviour : implications for marketing strategy

by

Neal, Cathy M.

Format:

Books

Publication Date

2002

Excerpt:

Consumer behaviour : implications for marketing strategy / Neal, Cathy M.

Available: Copies:

34.

Cover image for The agenda : what every business must do to dominate the decade

The agenda : what every business must do to dominate the decade

by

Hammer, Michael, 1948-

Format:

Books

Publication Date

2001

Excerpt:

Consumer satisfaction.

Available: Copies:

35.

Cover image for Emotion marketing : the Hallmark way of winning customers for life

Emotion marketing : the Hallmark way of winning customers for life

by

Robinette, Scott.

Contributor biographical information http://www.loc.gov/catdir/bios/mh041/00065374.html
Publisher description http://www.loc.gov/catdir/description/mh021/00065374.html
Table of contents http://www.loc.gov/catdir/toc/mh021/00065374.html

Format:

Books

Publication Date

2001

Excerpt:

Consumer satisfaction.

Available: Copies:

36.

Cover image for The loyalty effect : the hidden force behind growth, profits, and lasting value

The loyalty effect : the hidden force behind growth, profits, and lasting value

by

Reichheld, Frederick F.

Format:

Books

Publication Date

2001 1996

Excerpt:

Consumer satisfaction.

Available: Copies:

Select an Action

Place Hold(s)
Add to My Lists
Email
Print

1 2 3 4

Limit Search Results

Narrowed by:

Included

Format: Books

Access Level

Author

Kotler, Philip.

(3)

Colquitt, Jason.

(2)

LePine, Jeffery A.

(2)

Wesson, Michael J.

(2)

Alexander, Jim, 1950-

(1)

Arnould, Eric J.

(1)

(1)

Baron, Steve (J. Steve)

(1)

Bateson, John E. G.

(1)

Beckley, Jacqueline H.

(1)

(1)

(1)

(1)

Chandra, Subhash.

(1)

Close, Angeline, editor.

(1)

Cohen, Ronald Jay, author.

(1)

Cohen, Ronald Jay.

(1)

Crutcher, C. William, author.

(1)

Eades, Keith M.

(1)

Fornell, Claes.

(1)

Frazier, Gary L.

(1)

Gordman, Robert.

(1)

Hammer, Michael, 1948-

(1)

Harrell, Gilbert D.

(1)

Harris, Kim, 1957-

(1)

Hawkins, Del I.

(1)

Hill, Mark E., 1957-

(1)

Hill, Nigel, 1952-

(1)

(1)

Hoffman, K. Douglas.

(1)

(1)

Johnson, Brian, 1960-

(1)

Kear, Robert E.

(1)

Keller, Kevin Lane, 1956-

(1)

Lamb, Charles W.

(1)

(1)

Lopetcharat, Kannapon.

(1)

(1)

Market Research Society.

(1)

Mittal, Banwari.

(1)

(1)

Newman, Bruce I.

(1)

Nunes, Paul, 1963-

(1)

Oliver, Richard L

(1)

Oliver, Richard L., 1945-2016.

(1)

Paredes, Maria Dulce.

(1)

Price, Linda L. (Linda LaVonne), 1952-

(1)

Quester, Pascale G. (Pascale Genevieve)

(1)

Rao, Ajit, 1962-

(1)

Reichheld, Frederick F.

(1)

Robinette, Scott.

(1)

Schultz, Duane P.

(1)

Schultz, Sydney Ellen.

(1)

Shaw, Colin, 1928-

(1)

Shaw, Colin, 1958-

(1)

Sheth, Jagdish N.

(1)

Soechtig, Steven G., author.

(1)

Sturman, Edward.

(1)

Swerdlik, Mark E.

(1)

Swerdlik, Mark E., author.

(1)

(1)

(1)

Teal, Thomas, 1937-

(1)

Thompson, Harvey.

(1)

(1)

Vavra, Terry G.

(1)

(1)

Widing, Robert E.

(1)

Zanetti, Daniel.

(1)

Zinkhan, George M. (George Martin)

(1)

Item Category 1

Non-Fiction Books

Prescribed Books

Recommended Books

Material Type

Prescribed books

Recommended Books

Language

(42)

Library

RC Bloemfontein

RC Braamfontein

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

On-Shelf Faculty Commerce (IIE CAT only)

On-Shelf Lecturer

On-Shelf Student

Standard shelving location

Publication Date

Subject

Consumer satisfaction.

(25)

Customer relations.

(11)

(7)

Customer services.

(6)

Marketing -- Management.

(6)

Consumer behavior.

(5)

Strategic planning.

(4)

Consumers' preferences.

(3)

Customer loyalty.

(3)

Job satisfaction.

(3)

(2)

Consumer behavior -- United States.

(2)

Consumer satisfaction -- Evaluation.

(2)

Customer services -- Management.

(2)

(2)

Marketing research.

(2)

Organizational behavior.

(2)

Organizational effectiveness.

(2)

Personnel management.

(2)

Psychological tests.

(2)

(2)

Service industries -- Marketing.

(2)

Strategisch management.

(2)

Advertisers -- Attitudes.

(1)

Affluent consumers -- United States.

(1)

Brand name products.

(1)

Clinical psychology -- South Africa.

(1)

Consumentengedrag.

(1)

Consumer behavior -- Australia -- Case studies.

(1)

Consumer behavior -- Australia.

(1)

Consumer behavior -- New Zealand -- Case studies.

(1)

Consumer behavior -- New Zealand.

(1)

Consumer satisfaction -- United States.

(1)

Consumers -- United States.

(1)

Culturele aspecten.

(1)

Customer relations -- Management.

(1)

(1)

Electronic commerce -- Psychological aspects.

(1)

Executives -- Training of.

(1)

Internet marketing.

(1)

Klantgerichtheid.

(1)

Labor productivity.

(1)

(1)

(1)

Market surveys -- Australia -- Case studies.

(1)

Market surveys -- Australia.

(1)

Market surveys -- New Zealand -- Case studies.

(1)

Market surveys -- New Zealand.

(1)

Marketing -- Gestion.

(1)

Marketing -- South Africa -- Management.

(1)

Marketing -- South Africa.

(1)

Marketing -- United States.

(1)

(1)

(1)

Organizational change.

(1)

Problem solving.

(1)

Product management -- United States.

(1)

Product management.

(1)

Psychology -- Study and teaching (Graduate) -- South Africa.

(1)

Psychology, Industrial.

(1)

Public relations & advertising.

(1)

Quality assurance.

(1)

Relationship marketing.

(1)

Sales management.

(1)

(1)

Service industries -- Marketing -- Case studies.

(1)

(1)

Success in business.

(1)

Item Available

Advanced Search Location

RC Bloemfontein

RC Braamfontein

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

{sortLabel}

	{facetName}	{results}

	{displayName}	{count}
{error}

Copyright 2020 Sirsi Corporation - Portfolio Version 5.0.2