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1. 
Cover image for Services marketing management : a strategic perspective
Services marketing management : a strategic perspective
by 
Kasper, Hans.
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Marketing -- Management.
Available: Copies:
2. 
Cover image for Services marketing management
Services marketing management
by 
Mudie, Peter.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
3. 
Cover image for Marketing plans for service businesses : a complete guide
Marketing plans for service businesses : a complete guide
by 
McDonald, Malcolm.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Marketing.
Available: Copies:
4. 
Cover image for 5S for service organizations and offices : a lean look at improvements
5S for service organizations and offices : a lean look at improvements
by 
Sarkar, Debashis.
Table of contents http://www.loc.gov/catdir/toc/ecip0518/2005024847.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Quality control.
Available: Copies:
5. 
Cover image for Knowledge intensive business services : organizational forms and national institutions
Knowledge intensive business services : organizational forms and national institutions
by 
Miozzo, Marcela, 1963-
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries.
Available: Copies:
6. 
Cover image for Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
by 
Sherman, H. David.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service productivity management : improving service performance using Data Envelopment Analysis
Available: Copies:
7. 
Cover image for Information quality management : theory and applications
Information quality management : theory and applications
by 
Al-Hakim, Latif, 1946-
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006019119.html
Format: 
Books
Publication Date 
2006
Excerpt: 
service industries concerned with the management of information"--Provided by publisher.
Available: Copies:
8. 
Cover image for Services marketing : concepts, strategies & cases
Services marketing : concepts, strategies & cases
Services marketing : concepts, strategies & cases
by 
Hoffman, K. Douglas.
Table of contents http://www.loc.gov/catdir/toc/fy0607/2005934852.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Marketing.
Available: Copies:
9. 
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
Service industries -- Management.
Available: Copies:
10. 
Cover image for The economics of services : development and policy
The economics of services : development and policy
The economics of services : development and policy
by 
Jansson, Jan Owen.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries.
Available: Copies:
11. 
Cover image for Service is front stage : positioning services for value advantage
Service is front stage : positioning services for value advantage
by 
Teboul, James
Format: 
Regular print
Publication Date 
2006
Excerpt: 
Service is front stage : positioning services for value advantage Teboul, James
Available: Copies:
12. 
Cover image for The professional services firm bible
The professional services firm bible
by 
Baschab, John, 1968-
Publisher description http://www.loc.gov/catdir/description/wiley042/2004011607.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2004011607.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Service industries -- Management.
Available: Copies:
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