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Cover image for World class! : strategies for winning with your customer

World class! : strategies for winning with your customer

World class! : strategies for winning with your customer

by

Manning, Anthony D.

Format:

Books

Publication Date

1991

Excerpt:

Customer services -- Management.

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2.

Cover image for Competitive advantage : creating and sustaining superior performance

Competitive advantage : creating and sustaining superior performance

by

Porter, Michael E., 1947-

Format:

Books

Publication Date

1985

Excerpt:

Competitive advantage : creating and sustaining superior performance / Porter, Michael E., 1947-

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3.

Cover image for Competitive strategy : techniques for analyzing industries and competitors

Competitive strategy : techniques for analyzing industries and competitors

by

Porter, Michael E., 1947-

Table of contents http://www.gbv.de/dms/bowker/toc/9780029253601.pdf
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=002129233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Klappentext http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=002129233&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

1980

Excerpt:

Competitive strategy : techniques for analyzing industries and competitors / Porter, Michael E

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