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25.

Cover image for The relationship revolution : closing the customer promise gap

The relationship revolution : closing the customer promise gap

by

Hochman, Larry.

Format:

Books

Publication Date

2010

Excerpt:

Customer relations -- Management.

Available: Copies:

26.

Cover image for Relationship selling

Relationship selling

by

Johnston, Mark W.

Format:

Books

Publication Date

2010

Excerpt:

Customer relations.

Available: Copies:

27.

Cover image for Strategic customer management : strategizing the sales organization

Strategic customer management : strategizing the sales organization

by

Piercy, Nigel F.

Volltext http://opac.nebis.ch/cgi-bin/showAbstract.pl?u20=9780199544509

Format:

Books

Publication Date

2009

Excerpt:

CLIENT ORIENTED MANAGEMENT + MARKET ORIENTED MANAGEMENT (BUSINESS MANAGEMENT)

Available: Copies:

28.

Cover image for Open innovation in the financial services : growing through openness, flexibility and customer integration

Open innovation in the financial services : growing through openness, flexibility and customer integration

Open innovation in the financial services : growing through openness, flexibility and customer integration

by

Fasnacht, Daniel, 1964-

Format:

Books

Publication Date

2009

Excerpt:

Customer relations.

Available: Copies:

29.

Cover image for Relationship marketing and customer relationship management

Relationship marketing and customer relationship management

by

Brink, A. (Annekie)

Klappentext
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017996959&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2008

Excerpt:

Customer relations -- Management.

Available: Copies:

30.

Cover image for Built to serve : how to drive the bottom line with people-first practices

Built to serve : how to drive the bottom line with people-first practices

Built to serve : how to drive the bottom line with people-first practices

by

Sanders, Dan J.

Format:

Books

Publication Date

2008

Excerpt:

Customer relations -- Management.

Available: Copies:

31.

Cover image for Principles of customer relationship management

Principles of customer relationship management

by

Baran, Roger Joseph, 1945-

Format:

Books

Publication Date

2008

Excerpt:

Customer relations -- Management -- Textbooks.

Available: Copies:

32.

Cover image for Customer relationship management : a global perspective

Customer relationship management : a global perspective

by

Raab, Gerhard.

Format:

Books

Publication Date

2008

Excerpt:

Customer relations -- Management.

Available: Copies:

33.

Cover image for Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-

Available: Copies:

34.

Cover image for The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition

The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition

by

Cordón, Carlos.

http://www.gbv.de/dms/zbw/564794457.pdf

Format:

Books

Publication Date

2008

Excerpt:

Customer relations Management

Available: Copies:

35.

Cover image for Integrated advertising, promotion, and marketing communications

Integrated advertising, promotion, and marketing communications

by

Clow, Kenneth E.

Format:

Books

Publication Date

2007

Excerpt:

customer relationship management -- Public relations, sponsorship programs, and regulations -- Internet

Available: Copies:

36.

Cover image for What the customer wants you to know : how everybody needs to think differently about sales

What the customer wants you to know : how everybody needs to think differently about sales

by

Charan, Ram.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html

Format:

Books

Publication Date

2007

Excerpt:

Customer relations.

Available: Copies:

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Author

Berndt, A. (Adele), 1966-

(3)

Brink, A. (Annekie)

(3)

Armstrong, Gary (Gary M.)

(2)

Buttle, Francis.

(2)

Johnston, Mark W.

(2)

Kotler, Philip.

(2)

Lamb, Charles W.

(2)

Marshall, Greg W.

(2)

Morrison, Alastair M.

(2)

(2)

Roberts-Lombard, Mornay, editor.

(2)

Tait, Madéle, editor.

(2)

Aamodt, Michael G.

(1)

Agnihotri, Raj S., author.

(1)

Alderman, Jerry D.

(1)

Anderson, Kristin, 1962-

(1)

Anthony, Mitch.

(1)

(1)

(1)

Bacon, Terry R.

(1)

Baran, Roger Joseph, 1945-

(1)

(1)

(1)

Boone, Louis E.

(1)

Brooks, Ian Royston, 1948-

(1)

(1)

(1)

(1)

Chartered Institute of Public Relations.

(1)

Cheales, Peter.

(1)

Clow, Kenneth E.

(1)

Cook, Sarah, 1955-

(1)

Cordón, Carlos.

(1)

Crutcher, C. William, author.

(1)

Czinkota, Michael R.

(1)

Davison, Barbara.

(1)

De Villiers, Pieter.

(1)

(1)

Deitel, Harvey M., 1945-

(1)

Deitel, Paul J.

(1)

Dibeehi, Qaalfa.

(1)

Diefendorff, James.

(1)

(1)

Ellson, Tony, 1953-

(1)

(1)

Evans, Wendy, 1940-

(1)

Fasnacht, Daniel, 1964-

(1)

Fernandez, Joseph, 1968-

(1)

(1)

Fjermestad, Jerry.

(1)

Fogli, Lawrence.

(1)

(1)

Freeland, John G.

(1)

Futrell, Charles, author.

(1)

Galka, Roger J.

(1)

Gayeski, Diane M. (Diane Mary), 1953-

(1)

Gillis, Tamara L.

(1)

Graham, Gary, 1966-

(1)

Grandey, Alicia.

(1)

Hair, Joseph F.

(1)

Hair, Joseph F., Jr., 1944-

(1)

Hardaker, Glenn.

(1)

Hochman, Larry.

(1)

International Association of Business Communicators.

(1)

(1)

Kellogg School of Management.

(1)

(1)

Kotler, Philip, 1931-

(1)

Krush, Michael T., author.

(1)

Kumar, V., 1957-

(1)

Kurtz, David L.

(1)

(1)

(1)

Lewis, Mike, 1975-

(1)

(1)

McDaniel, Carl D.

(1)

McDaniel, Carl, Jr., 1941-

(1)

McDonald, Malcolm.

(1)

(1)

(1)

Murphy, John A., 1948-

(1)

Nieto, T. R. (Tem R.)

(1)

O'Brien, Jonathan, 1967- author.

(1)

Oliver, Sandra.

(1)

Osborne, Christina.

(1)

Paharia, Rajat.

(1)

Payne-Palacio, June.

(1)

(1)

Petersen, J. Andrew.

(1)

Piercy, Nigel F.

(1)

(1)

Pugh, David G. (David George), 1944-

(1)

(1)

Raynes, Bobbie L.

(1)

Roberts, Kevin, 1949-

(1)

Rogers, Martha, 1952-

(1)

Romano, Nicholas C.

(1)

Ronkainen, Ilkka A.

(1)

Rupp, Deborah E., 1975-

(1)

Sanders, Dan J.

(1)

Seybold, Patricia B.

(1)

Shaw, Colin, 1958-

(1)

(1)

Sheffi, Yosef, 1948-

(1)

Stone, Merlin, 1948-

(1)

Strunk, Daniel P.

(1)

(1)

(1)

Tybout, Alice M.

(1)

Van Belleghem, Steven.

(1)

Vollman, Thomas E.

(1)

Walden, Steven.

(1)

(1)

Wilson, Jerry R.

(1)

(1)

Format

(80)

Electronic Resources

(1)

Item Category 1

Developer Books

Non-Fiction Books

Prescribed Books

Recommended Books

Material Type

Prescribed books

Recommended Books

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(81)

Library

RC Bloemfontein

RC Braamfontein

RC Nelson Mandela Bay

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

On-Shelf Faculty Commerce (IIE CAT only)

On-Shelf Faculty Humanities (IIE CAT only)

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Publication Date

Subject

Customer relations.

(30)

Customer relations -- Management.

(29)

(12)

Relationship marketing.

(12)

Customer services -- Management.

(8)

Marketing -- Management.

(8)

Branding (Marketing)

(4)

Sales management.

(4)

Strategic planning.

(4)

Consumer satisfaction.

(3)

Customer services.

(3)

Personnel management.

(3)

(3)

Success in business.

(3)

(2)

Bars (Drinking establishments)

(2)

Beziehungsmanagement.

(2)

Brand name products -- Management.

(2)

Communication in management.

(2)

Communication in marketing.

(2)

Communication in organizations.

(2)

Corporate culture.

(2)

Electronic commerce.

(2)

Food service -- Marketing.

(2)

Hospitality industry -- Marketing.

(2)

Industrial management.

(2)

Industrial procurement.

(2)

Internet marketing -- Social aspects.

(2)

Interpersonal relations.

(2)

Klantenservice.

(2)

Klantgerichtheid.

(2)

Kundenmanagement.

(2)

Management -- Social aspects.

(2)

(2)

(2)

Marketing -- Social aspects.

(2)

Organizational behavior.

(2)

Organizational effectiveness.

(2)

Relationship marketing -- South Africa.

(2)

Supervision of employees.

(2)

Total quality management.

(2)

Tourism -- Marketing.

(2)

Accueil (Tourisme) -- Marketing.

(1)

Advertisers -- Attitudes.

(1)

Advertising -- Brand name products.

(1)

Advertising -- Textbooks.

(1)

Apprentissage organisationnel -- Gestion.

(1)

Aufsatzsammlung.

(1)

(1)

BUSINESS & ECONOMICS / Management.

(1)

(1)

(1)

Brand name products -- Marketing.

(1)

Brand name products.

(1)

Business communication.

(1)

Business enterprises -- Computer networks.

(1)

Business logistics -- Management.

(1)

Business logistics Management

(1)

Business logistics.

(1)

Business planning.

(1)

(1)

CLIENT ORIENTED MANAGEMENT + MARKET ORIENTED MANAGEMENT (BUSINESS MANAGEMENT)

(1)

Call centers -- Management.

(1)

Capital intellectuel.

(1)

Commerce électronique.

(1)

Communicatief handelen.

(1)

Communication dans les organisations.

(1)

Communication en gestion.

(1)

Communication in organizations

(1)

Communication in organizations -- United States.

(1)

Communication in organizations Case studies

(1)

(1)

(1)

Conflict management.

(1)

Consumer complaints.

(1)

Consumers' preferences.

(1)

Contaminaðcäao de alimentos (prevenðcäao e controle)

(1)

Customer Relationship Management / Emotion / Marketingpolitik.

(1)

Customer loyalty.

(1)

Customer relations

(1)

Customer relations -- Management

(1)

Customer relations -- Management -- Statistical models.

(1)

Customer relations -- Management -- Textbooks.

(1)

Customer relations -- South Africa.

(1)

Customer relations Management

(1)

Database marketing.

(1)

(1)

(1)

(1)

(1)

Employees -- Attitudes.

(1)

Employees -- Counseling of.

(1)

Entrepreneurship.

(1)

Entreprises -- Réseaux d'ordinateurs.

(1)

Executives -- Training of.

(1)

Export marketing.

(1)

Financial institutions -- Management.

(1)

Financial planners -- Marketing.

(1)

Food service management.

(1)

GESTION D'ENTREPRISE ORIENTÉE VERS LE CLIENT ET VERS LE MARCHÉ

(1)

(1)

Gefühl ; SWD-ID: 40197025

(1)

Gestion des connaissances.

(1)

Gestion du personnel.

(1)

Higiene de alimentos

(1)

Hospitality industry Marketing

(1)

(1)

Information storage and retrieval systems -- Marketing.

(1)

Intellectual capital.

(1)

Interne Kommunikation

(1)

Internet marketing.

(1)

Internet programming -- Problems, exercises, etc.

(1)

Internet programming.

(1)

(1)

Interpersonal communication.

(1)

Investment advisors -- Marketing.

(1)

KUNDENORIENTIERTE UNTERNEHMENSFÜHRUNG + MARKTORIENTIERTE UNTERNEHMENSFÜHRUNG

(1)

Knowledge management.

(1)

(1)

Kommunikationsstrategie.

(1)

Kommunikatives Handeln.

(1)

Kundenmanagement ; SWD-ID: 42368650

(1)

(1)

Lieferanten-Kunden-Beziehung / Wettbewerbsstrategie / Key-Account Management / Lieferantenmanagement / Unternehmenskooperation.

(1)

MARKETING STRATEGIES (BUSINESS ECONOMICS)

(1)

MARKETINGSTRATEGIEN (BETRIEBSWIRTSCHAFT)

(1)

Market segmentation.

(1)

Marketing -- Decision making.

(1)

Marketing -- Textbooks.

(1)

Marketing research.

(1)

Marknadsföring.

(1)

(1)

Nonverbal communication in the workplace.

(1)

(1)

Organizational change.

(1)

Organizational learning -- Management.

(1)

(1)

PSYCHOLOGY / Industrial & Organizational Psychology.

(1)

Performance -- Management.

(1)

Personnel departments.

(1)

Personnel management -- Great Britain.

(1)

Planejamento de cardâapio

(1)

Problem employees.

(1)

Programmation sur Internet.

(1)

Programmierung.

(1)

Psychology, Industrial.

(1)

Public relations -- Management.

(1)

Public relations.

(1)

(1)

Qualitätssicherung.

(1)

Ratgeber -- Guidebook.

(1)

(1)

Relatiemarketing.

(1)

Relations avec la clientáele -- Gestion.

(1)

Relationship marketing -- Management.

(1)

Relationship marketing -- Textbooks.

(1)

Rendement au travail -- Gestion.

(1)

Règlement de différends.

(1)

STRATEGIES DE MARKETING (ÉCONOMIE D'ENTREPRISE)

(1)

Self-management (Psychology)

(1)

Selling -- Psychological aspects.

(1)

Service à la clientèle.

(1)

Servicepolitik.

(1)

Servicio al cliente.

(1)

Serviðcos de alimentaðcäao (organizaðcäao e administraðcäao)

(1)

(1)

Social responsibility of business.

(1)

Success in business Case studies

(1)

Target marketing.

(1)

Technological innovations -- Management.

(1)

Tourism Marketing

(1)

Tourisme -- Marketing.

(1)

(1)

(1)

(1)

(1)

Usagers -- Gestion.

(1)

Utensâilios de alimentaðcäao e culinâaria

(1)

(1)

(1)

World Wide Web -- Problems, exercises, etc.

(1)

World Wide Web.

(1)

(1)

Öffentlichkeitsarbeit

(1)

Öffentlichkeitsarbeit.

(1)

Item Available

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