Search Results for Customer services -- Management

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94 Results Found

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25.

A guide to service desk concepts

Knapp, Donna.

Format:

Books

Publication Date

2010

Excerpt:

Computer industry -- Customer services -- Management.

Available: Copies:

26.

Hospitality and travel marketing

Morrison, Alastair M.

Format:

Books

Publication Date

2010

Excerpt:

Food service -- Marketing.

Available: Copies:

27.

The call centre training handbook : a complete guide to learning & development in contact centres

Wilson, John P. (John Peter), 1955 August 11-

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html

Format:

Books

Publication Date

2009

Excerpt:

Customer services -- Management.

Available: Copies:

28.

Marketing management

Kotler, Philip.

Table of contents Kostenfrei
E-book - Full text Myilibrary. You can only view this e-book online and not download it
Table of contents http://catdir.loc.gov/catdir/toc/ecip087/2008000337.html

Format:

Books

Publication Date

2009

Excerpt:

Marketing management / Kotler, Philip.

Available: Copies:

29.

Services marketing : a contemporary approach

Boshoff, Christo.

Format:

Books

Publication Date

2009

Excerpt:

Customer services -- South Africa -- Marketing.

Available: Copies:

30.

Using your emotional intelligence to develop others

Caldwell, Sheri.

Format:

Books

Publication Date

2009

Excerpt:

Customer services -- Psychological aspects.

Available: Copies:

31.

Sourcing and supply chain management

Handfield, Robert B.

Format:

Books

Publication Date

2009

Excerpt:

Sourcing and supply chain management / Handfield, Robert B.

Available: Copies:

32.

Open innovation in the financial services : growing through openness, flexibility and customer integration

Fasnacht, Daniel, 1964-

Format:

Books

Publication Date

2009

Excerpt:

Open innovation in the financial services : growing through openness, flexibility and customer

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33.

Innovation and the creative process : towards innovation with care

Fuglsang, Lars.

Format:

Books

Publication Date

2008

Excerpt:

Technological innovations -- Management.

Available: Copies:

34.

Managing supply chains : a logistics approach with student CD

Langley, C. John, 1946-

Format:

Books

Publication Date

2008

Excerpt:

Coyle, John J. (John Joseph), 1935- Management of business logistics.

Available: Copies:

35.

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-

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36.

Strategy, innovation, and change : challenges for management

Murray, John A., 1948-

Format:

Books

Publication Date

2008

Excerpt:

Strategy, innovation, and change : challenges for management / Murray, John A., 1948-

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