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1. 
Cover image for Clued in : how to keep customers coming back again and again
Clued in : how to keep customers coming back again and again
by 
Carbone, Lewis P.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer services -- Evaluation.
Available: Copies:
2. 
Cover image for Beyond the big test : noncognitive assessment in higher education
Beyond the big test : noncognitive assessment in higher education
by 
Sedlacek, William E.
Publisher description http://www.loc.gov/catdir/description/wiley041/2003023208.html
Table of contents http://www.loc.gov/catdir/toc/ecip0410/2003023208.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Educational evaluation -- United States.
Available: Copies:
3. 
Cover image for Assessment clear and simple : a practical guide for institutions, departments, and general education
Assessment clear and simple : a practical guide for institutions, departments, and general education
by 
Walvoord, Barbara E. Fassler, 1941-
Table of contents http://www.loc.gov/catdir/toc/ecip0412/2003027457.html
Publisher description http://www.loc.gov/catdir/description/wiley041/2003027457.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003027457.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Educational evaluation.
Available: Copies:
4. 
Cover image for Assessing students' written work : marking essays and reports
Assessing students' written work : marking essays and reports
by 
Haines, Catherine, 1962-
Table of contents http://www.loc.gov/catdir/toc/ecip0410/2003023213.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Report writing -- Evaluation.
Available: Copies:
5. 
Cover image for The measure of service learning : research scales to assess student experiences
The measure of service learning : research scales to assess student experiences
by 
Bringle, Robert G.
Table of contents http://www.loc.gov/catdir/toc/ecip046/2003016273.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Evaluation research (Social action programs) -- United States.
Available: Copies:
6. 
Cover image for Ten steps to a results-based monitoring and evaluation system : a handbook for development practitioners
Ten steps to a results-based monitoring and evaluation system : a handbook for development practitioners
by 
Kusek, Jody Zall, 1952-
Format: 
Books
Publication Date 
2004
Excerpt: 
Ten steps to a results-based monitoring and evaluation system : a handbook for development
Available: Copies:
7. 
Cover image for Addressing the challenges of globalization : an independent evaluation of the World Bank's approach to global programs
Addressing the challenges of globalization : an independent evaluation of the World Bank's approach to global programs
by 
Lele, Uma J.
Format: 
Books
Publication Date 
2004
Excerpt: 
Addressing the challenges of globalization : an independent evaluation of the World Bank's approach
Available: Copies:
8. 
Cover image for Achieving accountability in higher education : balancing public, academic, and market demands
Achieving accountability in higher education : balancing public, academic, and market demands
by 
Burke, Joseph C.
Table of contents http://www.loc.gov/catdir/toc/ecip0420/2004016954.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Education, Higher -- United States -- Evaluation.
Available: Copies:
9. 
Cover image for Analysing and interpreting the yield curve
Analysing and interpreting the yield curve
by 
Choudhry, Moorad.
Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2004299096.html
Publisher description http://www.loc.gov/catdir/description/wiley041/2004299096.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2004299096.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Bonds -- Valuation -- Econometric models.
Available: Copies:
10. 
Cover image for Transforming assessment : a guide for South African teachers
Transforming assessment : a guide for South African teachers
Transforming assessment : a guide for South African teachers
by 
Siebèorger, Rob.
Format: 
Books
Publication Date 
2004
Excerpt: 
Educational evaluation -- South Africa.
Available: Copies:
11. 
Cover image for Bottom-line call center management : creating a culture of accountability and excellent customer service
Bottom-line call center management : creating a culture of accountability and excellent customer service
by 
Butler, David L. (David Lawrence)
Format: 
Books
Publication Date 
2004
Excerpt: 
Call centers -- Customer services -- Evaluation.
Available: Copies:
12. 
Cover image for Strategic management and business analysis
Strategic management and business analysis
by 
Williamson, David, 1954-
Table of contents http://www.loc.gov/catdir/toc/els033/2003060666.html
Publisher description http://www.loc.gov/catdir/description/els033/2003060666.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Business enterprises -- Evaluation -- Case studies.
Available: Copies:
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