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37. 
Cover image for Journey to lean : making operational change stick
Journey to lean : making operational change stick
by 
Drew, John, 1970-
Table of contents http://www.loc.gov/catdir/toc/hol051/2004041589.html
Publisher description http://www.loc.gov/catdir/description/hol053/2004041589.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2004041589.html
Format: 
Books
Publication Date 
2004
Excerpt: 
industries. Although operations improvement projects often achieve initial success, few succeed in
Available: Copies:
38. 
Cover image for Grasping service marketing
Grasping service marketing
Grasping service marketing
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2004
Excerpt: 
Service industries.
Available: Copies:
39. 
Cover image for World city network : a global urban analysis / Peter J.
World city network : a global urban analysis / Peter J.
World city network : a global urban analysis / Peter J.
by 
Taylor, Peter J.
Format: 
Books
Publication Date 
2003
Excerpt: 
Service industries.
Available: Copies:
40. 
Cover image for Planning to implement service management
Planning to implement service management
by 
Lloyd, Vernon.
Format: 
Books
Publication Date 
2002
Excerpt: 
Service industries -- Information technology -- Management.
Available: Copies:
41. 
Cover image for Principles of services marketing
Principles of services marketing
by 
Palmer, Adrian, 1955-
Format: 
Books
Publication Date 
2001
Excerpt: 
Service industries -- Marketing.
Available: Copies:
42. 
Cover image for Innovative planning for electronic commerce and enterprises : a reference model
Innovative planning for electronic commerce and enterprises : a reference model
Innovative planning for electronic commerce and enterprises : a reference model
by 
Hsu, Cheng, 1951-
Format: 
Books
Publication Date 
2000
Excerpt: 
. Customer Service for Samsung Heavy Industries -- 9. A Few More Thoughts.
Available: Copies:
43. 
Cover image for The media student's book
The media student's book
by 
Branston, Gill.
Format: 
Books
Publication Date 
1999
Excerpt: 
. Globalisation -- 21. Case study: Making and enjoying global music -- 22. Industries -- 23. Case study: Who owns
Available: Copies:
44. 
Cover image for Services marketing : a managerial perspective
Services marketing : a managerial perspective
Services marketing : a managerial perspective
by 
McColl, Rod, 1957-
Format: 
Books
Publication Date 
1998
Excerpt: 
Service industries -- Marketing.
Available: Copies:
45. 
Cover image for Services marketing
Services marketing
by 
Kurtz, David L., 1941-
Format: 
Books
Publication Date 
1998
Excerpt: 
Service industries -- Marketing.
Available: Copies:
46. 
Cover image for Handbook of human factors and ergonomics
Handbook of human factors and ergonomics
by 
Salvendy, Gavriel, 1938-
Table of contents http://www.loc.gov/catdir/toc/wiley022/96051093.html
Publisher description http://www.loc.gov/catdir/description/wiley0310/96051093.html
Format: 
Books
Publication Date 
1997
Excerpt: 
resource professionals and managers in manufacturing and service industries, and for educational
Available: Copies:
47. 
Cover image for Marketing planning for services
Marketing planning for services
by 
McDonald, Malcolm.
Format: 
Books
Publication Date 
1996
Excerpt: 
Service industries -- Marketing.
Available: Copies:
48. 
Cover image for Quality management for information and library managers
Quality management for information and library managers
Quality management for information and library managers
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
Information services -- Great Britain -- Administration.
Available: Copies:
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Lovelock, Christopher H.
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Al-Hakim, Latif, 1946-
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Service industries -- Marketing.
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