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Print
by 
Bell, Chip R.
Format: 
Books
Publication Date 
2011
Excerpt: 
Customer loyalty.
Available: Copies:
by 
Furnham, Adrian.
Format: 
Books
Publication Date 
2011
Excerpt: 
Threat -- Bringing Them In -- Weeding Out -- Security At Work, -- Developing Loyalty And Commitment
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by 
Cakim, Idil Miriam, 1974-
Format: 
Books
Publication Date 
2010
Excerpt: 
? -- How many members to recruit? -- How to engage? -- What does engagement yield -- Customer loyalty and
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by 
Aaker, Jennifer Lynn.
Format: 
Books
Publication Date 
2010
Excerpt: 
customer loyalty. Leverage the power of design thinking and psychological research with practical
Available: Copies:
41. 
Cover image for Services marketing : a contemporary approach
by 
Boshoff, Christo.
Format: 
Books
Publication Date 
2009
Excerpt: 
communications -- Managing demand and capacity -- Building customer relationship and loyalty -- Service recovery.
Available: Copies:
by 
Glanz, Barbara A.
Format: 
Books
Publication Date 
2007
Excerpt: 
Customer loyalty.
Available: Copies:
by 
Harvard Business School.
Format: 
Books
Publication Date 
2006
Excerpt: 
loyalty -- Do you know how much your customers are really worth to you? / Uta Werner -- Questions about
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by 
Reidenbach, R. Eric.
Format: 
Books
Publication Date 
2006
Excerpt: 
analysis : a process overview -- Becoming lean -- Vsa in action -- Managing channel loyalty : a necessary
Available: Copies:
by 
Hughes, Arthur Middleton.
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
, frequency, monetary analysis -- 6. Communicating with customers -- 7. Customer retention and loyalty -- 8
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by 
Cant, M. C. (Michael Colin), 1957-
Format: 
Books
Publication Date 
2006
Excerpt: 
buying behaviour -- Consumer loyalty -- Building relationships with customers -- E-commerce and its value
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