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1.

Cover image for Focusing on customer service in Southern Africa

Focusing on customer service in Southern Africa

Focusing on customer service in Southern Africa

by

Theron, Danie.

Format:

Books

Publication Date

2003

Excerpt:

1:OS-STUDENT

Available: Copies:

2.

Cover image for Fish! : a remarkable way to boost morale and improve results

Fish! : a remarkable way to boost morale and improve results

Fish! : a remarkable way to boost morale and improve results

by

Lundin, Stephen C., 1941-

Format:

Books

Publication Date

2001 2000

Excerpt:

1:OS-STUDENT

Available: Copies:

3.

Cover image for Seven power strategies for building customer loyalty

Seven power strategies for building customer loyalty

Seven power strategies for building customer loyalty

by

Timm, Paul R.

Format:

Books

Publication Date

2001

Excerpt:

1:OS-STUDENT

Available: Copies:

4.

Cover image for Services marketing

Services marketing

Services marketing

by

Kurtz, David L., 1941-

Format:

Books

Publication Date

1998

Excerpt:

applied in today's dynamic environment. Each chapter contains a short case that allows students an

Available: Copies:

5.

Cover image for Services marketing : a managerial perspective

Services marketing : a managerial perspective

Services marketing : a managerial perspective

by

McColl, Rod, 1957-

Format:

Books

Publication Date

1998

Excerpt:

1:OS-STUDENT

Available: Copies:

6.

Cover image for Aftermarketing : how to keep customers for life through relationship marketing

Aftermarketing : how to keep customers for life through relationship marketing

by

Vavra, Terry G.

Format:

Books

Publication Date

1995

Excerpt:

1:OS-STUDENT

Available: Copies:

7.

Cover image for Command performance : the art of delivering quality service

Command performance : the art of delivering quality service

Command performance : the art of delivering quality service

Format:

Books

Publication Date

1994

Excerpt:

1:OS-STUDENT

Available: Copies:

8.

Cover image for How to get new business in 90 days and keep it forever : the Wendy Evans guide to successful marketing

How to get new business in 90 days and keep it forever : the Wendy Evans guide to successful marketing

How to get new business in 90 days and keep it forever : the Wendy Evans guide to successful marketing

by

Evans, Wendy, 1940-

Format:

Books

Publication Date

1993

Excerpt:

1:OS-STUDENT

Available: Copies:

9.

Cover image for Customer first : a strategy for quality service

Customer first : a strategy for quality service

Customer first : a strategy for quality service

by

Walker, Denis.

Table of contents http://www.gbv.de/dms/hbz/toc/ht004229383.PDF

Format:

Books

Publication Date

1990

Excerpt:

1:OS-STUDENT

Available: Copies:

10.

Cover image for World class! : strategies for winning with your customer.

World class! : strategies for winning with your customer.

World class! : strategies for winning with your customer.

by

Manning, Anthony D.

Format:

Books

Publication Date

1989

Excerpt:

1:OS-STUDENT

Available: Copies:

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Subject: Customer services.

Access Level

Author

Christensen, Clayton M.

(2)

Jordaan, Yolanda.

(2)

(2)

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

Baker, Susan, 1958-

(1)

Barlow, Janelle, 1943-

(1)

(1)

Bitner, Mary Jo.

(1)

Bothma, Cornelius.

(1)

Callaghan, Bill.

(1)

Cant, M. C. (Michael Colin), 1957-

(1)

Cheverton, Peter.

(1)

Christensen, John, 1959-

(1)

(1)

Clow, Kenneth E.

(1)

Cook, Sarah, 1955-

(1)

Deepbrook Productions.

(1)

Dieffenbach, Michael.

(1)

Diggines, Colin.

(1)

(1)

Du Toit, Michael.

(1)

Evans, Wendy, 1940-

(1)

Film Ideas (Firm)

(1)

Fogli, Lawrence.

(1)

Gallagher, Richard S.

(1)

Glanz, Barbara A.

(1)

Gremler, Dwayne D.

(1)

Grèonroos, Christian, 1947-

(1)

Harris, Elaine K.

(1)

Harvard Business School.

(1)

(1)

(1)

Knapp, Duane E.

(1)

Kurtz, David L., 1941-

(1)

Lucas, Robert W.

(1)

Lundin, Stephen C., 1941-

(1)

Machado, Ricardo.

(1)

Magee, David, 1965-

(1)

Manning, Anthony D.

(1)

(1)

McColl, Rod, 1957-

(1)

(1)

Palmer, Adrian, 1955-

(1)

Patterson, John R. (John Rice), 1951-

(1)

Paul, Harry, 1950-

(1)

Performance Associates, Inc.

(1)

Performance Research Associates.

(1)

Prinsloo, Mélani.

(1)

Raynor, Michael E.

(1)

Rowson, Pauline.

(1)

(1)

Shaw, Colin, 1928-

(1)

Shaw, Colin, 1958-

(1)

Solomon, Robert.

(1)

Stewart, Paul, 1966-

(1)

(1)

Van Hooser, Phillip, 1957-

(1)

Vavra, Terry G.

(1)

(1)

Wellington, Patricia.

(1)

Young, Laurie, 1955-

(1)

Zanetti, Daniel.

(1)

Zeithaml, Valarie A.

(1)

(1)

Format

(45)

(1)

Item Category 1

Non-Fiction Books

Prescribed Books

Recommended Books

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Audio-visual Material

Prescribed books

Recommended Books

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(46)

Library

RC Bloemfontein

RC Braamfontein

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

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On-Shelf Faculty Commerce (IIE CAT only)

On-Shelf Lecturer

On-Shelf Student

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Publication Date

Subject

Customer relations.

(17)

Consumer satisfaction.

(7)

Customer loyalty.

(4)

Service industries -- Marketing.

(4)

Success in business.

(4)

(3)

Service industries.

(3)

Brand name products.

(2)

Creative ability in business.

(2)

Customer services -- Case studies.

(2)

Customer services -- Management.

(2)

Customer services -- Marketing.

(2)

(2)

Industrial management.

(2)

Marketing -- Management.

(2)

Advertisers -- Attitudes.

(1)

(1)

Automobile industry and trade -- Japan -- Management -- Case studies.

(1)

Automobile industry and trade -- Management.

(1)

Automobile industry and trade -- United States -- Management -- Case studies.

(1)

Betrekkinge met klante.

(1)

Business names.

(1)

Business planning.

(1)

(1)

(1)

Consumer Behavior.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Cultural relations.

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Management.

(1)

Customer relations -- Psychological aspects.

(1)

Customer services -- Psychological aspects.

(1)

Diens aan klante.

(1)

Dienstverlening.

(1)

Documentary films.

(1)

Employee motivation.

(1)

Films for the hearing impaired.

(1)

Instructional films.

(1)

Intercultural communication.

(1)

(1)

(1)

Klantgerichtheid.

(1)

Labor productivity.

(1)

Leadership -- Case studies.

(1)

(1)

(1)

Marketing -- Key accounts.

(1)

Meetings -- Planning.

(1)

(1)

Organisatieontwikkeling.

(1)

Organizational effectiveness.

(1)

Public Relations.

(1)

Quality assurance.

(1)

Quality control.

(1)

Relationship marketing.

(1)

Selling -- Key accounts.

(1)

Support services (Management)

(1)

Total quality management.

(1)

Toyota Jidōsha Kabushiki Kaisha -- Management.

(1)

Toyota Jidōsha Kabushiki Kaisha.

(1)

(1)

Video recordings for the hearing impaired.

(1)

(1)

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