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1. 
Cover image for Network analysis, architecture, and design
Network analysis, architecture, and design
by 
McCabe, James D.
http://search.ebscohost.com.ezproxy.iielearn.ac.za/login.aspx?direct=true&db=nlebk&AN=203322&site=ehost-live
Format: 
Books
Publication Date 
2007
Excerpt: 
management architecture -- 8. Performance architecture -- 9. Security and privacy architecture -- 10. Network
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2. 
Cover image for Managing service operations : design and implementation
Managing service operations : design and implementation
by 
Hollins, Bill.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
location and distribution -- Managing capacity and variations in demand -- Evaluation and performance
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