Surveillance 135 -- Chapter 11 Informants 173 -- Chapter 12 Trash Cover 219 -- Chapter 13 Pretext Telephone

Overview for the new administrative assistant -- Daily routine -- Telephone usage -- Mail services

-- Managing records -- Processing mail -- Telephone systems and procedures -- Planning and advancing your

questions -- Winning words and soothing phrases -- Facts for face-to-face -- Tips for telephone talk

-- Communications over the telephone network -- Communications devices -- Home networks -- Communications channel

Internet surveys / Alan Vaux, Chad S. Briggs -- 14. Conducting telephone surveys / Peter Y. Chen, Yueng

interviewees and interviewers -- Ch. 15. Managing meetings and telephone work -- Ch. 16. Ethics and law for

. Standardized telephone triage practice : impact of protocol implementation on reported job stress and

telephone voice and manner -- The principle of right timing -- Magnetic prospecting -- Magnetic follow

Internet telephony.

hard-to-reach populations using telephone interviews / Jennifer L. Gregg and Pamela Whitten -- Using

. Telephone selling and marketing -- Day 16. Printed collateral, brochures, and sales sheets -- Day 17. Direct