enhances skills and how factors such as values and emotions can shape social work practice.

we think: the central role of emotions -- You're not the only one with mixed emotions: emotions

: inaccurate views of ourselves -- The unreliable motorcycle racer : infectious emotions -- What the cracked

WORKPLACE -- 7. Power and Resistance at Work -- 8. The Postmodern Workplace: Teams, Emotions, and No

-- Polarised debates -- Emotions and icons -- NHS issues -- Pharmaceutical company issues -- Political, ethical

And emotions: arrangements between the sexes -- 6.Gendered Worlds: Consumption -- It Doesn't Have To

and Beliefs -- 13.Working With Emotions and Values -- 14.Working With Stories -- 15.Endings and

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation

Emotion-focused therapy.

. Managhan and Simon J. Williams -- Embodiment / Simon J. Williams and Lee F. Monaghan -- Emotions / Gillian

and identity -- Heuristics and biases -- Prospects and regrets -- Personality, moods and emotions

-- ch. 6. Mindful listening -- ch. 7. Emotions and communication -- ch. 8. Communication climate : the