audit process -- Pre-engagement and planning activities -- Audit procedures: essential concepts -- Audit

Effective business communication in organisations : preparing messages that communicate / Fielding

markets of CRM -- Internal marketing -- One-to-one marketing and mass customisation -- Business-to-business

-- International marketing -- Marketing in emerging and developing countries -- Leadership in marketing -- Business-to-business

Business planning.

Information storage and retrieval systems -- Business.

relations -- Internal communication -- Planning a public relations programme -- Print and electronic media

Business planning -- Case studies.

Business planning.

motivations and risks of business ownership ; Advantages and disadvantages of business ownership ; Functions

Concepts in enterprise resource planning / Monk, Ellen F.

suppliers -- Social, economic, political and developmental implications -- Making a start and planning the