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37. 
Cover image for Clued in : how to keep customers coming back again and again
Clued in : how to keep customers coming back again and again
by 
Carbone, Lewis P.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer services -- Quality control.
Available: Copies:
38. 
Cover image for Customer relationship management & customer service
Customer relationship management & customer service
by 
Brink, A. (Annekie)
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer relationship management & customer service / Brink, A. (Annekie)
Available: Copies:
39. 
Cover image for The innovator's solution : creating and sustaining successful growth
The innovator's solution : creating and sustaining successful growth
by 
Christensen, Clayton M.
Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html
Format: 
Books
Publication Date 
2003
Excerpt: 
Customer services.
Available: Copies:
40. 
Cover image for The innovator's dilemma : the revolutionary book that will change the way you do business
The innovator's dilemma : the revolutionary book that will change the way you do business
by 
Christensen, Clayton M.
Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html
Format: 
Books
Publication Date 
2003 2000
Excerpt: 
Customer services.
Available: Copies:
41. 
Cover image for Data mining cookbook : modeling data for marketing, risk and customer relationship management
Data mining cookbook : modeling data for marketing, risk and customer relationship management
by 
Rud, Olivia Parr.
Format: 
Books
Publication Date 
2001
Excerpt: 
Data mining cookbook : modeling data for marketing, risk and customer relationship management / Rud
Available: Copies:
42. 
Cover image for Signposts to service excellence : the African paradigm
Signposts to service excellence : the African paradigm
Signposts to service excellence : the African paradigm
by 
Shonhiwa, Shepherd.
Format: 
Books
Publication Date 
2001
Excerpt: 
Customer services -- Africa, Sub-Saharan.
Available: Copies:
43. 
Cover image for Monitoring, measuring, and managing customer service
Monitoring, measuring, and managing customer service
by 
Goodman, Gary S.
Table of contents http://www.loc.gov/catdir/toc/wiley021/00025368.html
Publisher description http://www.loc.gov/catdir/description/wiley037/00025368.html
Format: 
Books
Publication Date 
2000
Excerpt: 
Customer services -- Management -- Handbooks, manuals, etc.
Available: Copies:
44. 
Cover image for How to profitably delight your customers
How to profitably delight your customers
by 
Mather, Hal.
Format: 
Books
Publication Date 
1999
Excerpt: 
Customer services -- Management.
Available: Copies:
46. 
Cover image for Quality management for information and library managers
Quality management for information and library managers
Quality management for information and library managers
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
Quality management for information and library managers / Brophy, Peter, 1950-
Available: Copies:
47. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
Customer services.
Available: Copies:
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Christensen, Clayton M.
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Hutt, Michael D.
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Lamb, Charles W.
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