service in the Facebook era -- Thinking holistically about the customer experience -- Five steps to

Written specifically for students with no previous experience of research and research methodology

experience -- Teaching students how to become more strategic and self-regulated learners -- Teaching thinking

using a systems approach. Building on the author's experience, it looks at the characteristics of

-- Expectations -- Experience -- Perceptions -- Connections -- Values -- Persuasion and communication -- Source

experience -- Inquiring into the higher education curriculum. pt. 2. Challenges in reconceptualising

20 years of classroom experience, this accessible textbook gives readers a solid theoretical

play a role in their day-to-day lives. Your students experience marketing through billboards

become a full-fledged online news producer and transform stories into a complete news experience for an

complex emotional and practical issues. This book examines the adoption experience in Australia, including

resource for programmers to gain invaluable experience."--

-- Convergence and the contemporary media experience -- Digital inequality : social, political, and