Call centers -- Customer services -- Evaluation.

/ Writing : a method of inquiry / Anthropological poetics / Understanding social programs through evaluation

Capital investments -- Evaluation.

-- 2.2. MFA Procedures -- 2.3. Data Uncertainties -- 2.4. Software for MFA -- 2.5. Evaluation Methods

Index and Scale Construction -- App. E. Evaluation Research.

-- User-centered approaches to interaction design -- Introducing evaluation -- An evaluation framework

. Evaluation, Relevance, and Information Literacy -- Ch. 4. Research Findings and Summary -- Ch. 5. Research

-- Pt. 3. The Broader Arena -- Ch. 10. Evaluation and Implementation -- Ch. 11. Social and Institutional

-- 14. Self-esteem and social inequality / L. Edward Wells -- 15. Self-evaluation and stratification

; Global strategies ; Strategy evaluation and control.

Review -- 10. Evaluation Research in Criminology and Criminal Justice -- 11. Data Analysis -- 12

world -- 6. Language usage -- 7. Critical evaluation of auditive, visual and written material -- 8