performance measures -- The service desk setting -- Customer support as a profession.

-- Application and performance -- Attitudes and values -- Self-awareness as learners -- Learning and study skills.

politics -- The performance dimensions of persuasion in politics: Selected aspects -- Persuasion and

-- Profiling and performance -- Database development, testing, and deployment -- Introduction to IntelliTrace

income gaps, wider waists -- 8. Educational performance -- 9. Teenage births: recycling deprivation -- 10

governance -- Performance management.

-- Structural capital, culture, and change -- Performance management -- Compensation and rewarding performance

major sectors, markets and flows in the mixed economy; measuring the performance of the economy; the

superior financial performance. Measurement and brand performance tracking are key. The authors demonstrate

performance -- Leading the entrepreneurial organization -- Assessing entrepreneurial performance -- Control

performance measurement. The budgeting process -- Management control systems -- Standard costing and variance

delivering marketing performance.