Evolution of relationships with customers -- The thinking behind customer relationships -- Customer

annotated comments) -- Appendix 2: Writing research/project reports -- Appendix 3: Critical thinking and

Preface -- 1. Research : a way of thinking -- 2. The research process: a quick glance -- 3

Operations Management -- Differences in Goods and Services Operations -- Processes and Process Thinking

Creative thinking.

experience -- Teaching students how to become more strategic and self-regulated learners -- Teaching thinking

thinking.

knowledge through higher-level thinking processes -- Fostering collaborative learning -- Bridging the gap

entries are included on topics such as creativity, thinking skills and theories of learning and the book

spatial thinking - an overview of key advances and controversies - bibliographies of primary and secondary

technology -- Teaching approaches: a framework for thinking about technology pedagogy -- Project approach

. Critical thinking questions offer more thought provoking exercises to get them to learn the material